Health Plan Operations Specialist

Summary

Join Sword Health, a Forbes Best Startup Employer, and contribute to our mission of freeing billions from pain. We're a rapidly growing, high-impact company with a $3 billion valuation, seeking a driven individual for our channel operations team. This role focuses on new business development with health plans, managing complex operations, and driving strategic initiatives. You will collaborate with internal and external teams, build out reporting dashboards, and create engaging content. We offer a flexible, remote-first work environment with competitive benefits and the opportunity to make a significant impact on healthcare.

Requirements

• Possess strong organizational skills, priority management, and attention to detail
• Have the ability to manage critical channels independently
• Be enthusiastic and willing to present internal and external initiatives
• Maintain strong relationships with health plan cross functional teams
• Communicate clearly and effectively updates to broad audiences
• Demonstrate CRM fluency and reporting sales performance metrics
• Be able to manage multiple workstreams and projects simultaneously

Responsibilities

• Develop new business with health plans and partners
• Lead RFP and health plan proposal workstreams
• Manage complex behind the scenes operations and administrative GTM builds
• Sync regularly with HP team for requests and support
• Train internal teams on best practices and rules of engagement
• Provide business development event support and coordination
• Build out SFDC reporting & ASO dashboards and enforce hygiene
• Develop strategic event proposals to drive health plan stakeholdership
• Create new efficiencies in small ASO group sales building processes
• Engineer health plan specific collateral design in conjunction with marketing
• Craft and refresh microsites and manage product site expectations
• Manage health plan partnership events, trainings, and conferences
• Facilitate health plan projects, scaling small group channels, special events, outreach, campaigns, and ad-hoc requests
• Own and maintain internal web resources for all HP/ASO channels

Preferred Qualifications

• Possess extraordinary ability to identify and manage multiple priorities
• Demonstrate fearlessness to approach internal and external challenges
• Have a history in managing large projects and multi-pronged strategies
• Have marketing and design experience with web and collateral
• Have Health Plan or point solution partner experience

Benefits

• A stimulating, fast-paced environment with lots of room for creativity
• A bright future at a promising high-tech startup company
• Career development and growth, with a competitive salary
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
• A stimulating environment with room for creativity
• A flexible environment where you can control your hours (remotely) with unlimited vacation
• Access to our health and well-being program (digital therapist sessions)
• Remote or Hybrid work policy
• Comprehensive health, dental and vision insurance
• Life and AD&D Insurance
• Financial advisory services
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)
• Health Savings Account
• Equity shares
• Discretionary PTO plan
• Parental leave
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family