Professional Services Operations Specialist

Summary

Join Procore's Professional Services team as a Professional Services Operations Specialist! Partner with Delivery and Revenue Operations teams to build operational and financial excellence while efficiently delivering services to Enterprise clients. Support the day-to-day operations of the Professional Services Automation (PSA) system and its users, ensuring data accuracy and efficient billing. You will coordinate resources, support system enablement, and maintain expertise in the PSA system. This remote position requires 2+ years of experience in operations, professional services, or related fields, along with strong analytical and problem-solving skills. Procore offers competitive compensation, benefits, and a supportive work environment.

Requirements

• 2+ years experience in operations, professional services, resource management, project coordination or project management role
• Experience within Professional Services at a SaaS company
• Solid knowledge of how to use Excel and PowerPoint with proficiency in Google Suite or equivalent
• Detail-oriented with strong analytical and problem-solving skills and a keen desire to continually learn and grow
• Enjoy working with multiple stakeholders at different levels and engaging groups in new concepts with an ability to balance multiple priorities
• Bias for action and taking a proactive approach to identifying gaps and areas of opportunity
• BA/BS degree or equivalent practical experience
• Proven experience in providing services in support of internal stakeholders to achieve successful project outcomes
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

Responsibilities

• Serve as the point person for the Manager of PS Operations on all data points relating to day to day operation of PSA
• Ensure PSA System and other data sources are correct; identifying and correcting errors ahead of a review by the leadership team
• Support monthly billing of services and expenses
• Support resource coordination activities needed
• Support enablement and onboarding of systems and tools
• Ensure weekly completion of timesheets and assist PS Ops team in follow up as needed
• Become an expert on the use of our PSA System system and maintain ownership of day to day responsibilities
• Provide support with setting up, preparing and structuring meetings/projects as required
• Provide subject matter expertise for operational systems used to support Professional Services

Preferred Qualifications

• Knowledge of Certinia and Salesforce
• Prior project management experience and an understanding of the project lifecycle

Benefits

• Base Pay Range $90,400 - $124,300
• Eligible for Bonus Incentive Compensation
• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs