Square is hiring a
Program Delivery Manager

Summary

The job is for a Program Delivery Manager in the Banking Partnerships space at Cash App. The role involves leading one of Cash App's strategic priorities, a highly complex implementation effort, and partnering with senior leadership to deliver in tandem. The candidate must have at least 12 years of experience in program management, consulting, or equivalent experience.

Requirements

• At least 12 years of program management, consulting, or equivalent experience in software development organizations
• Proven track record of managing complex projects
• Payments Expertise: specific experience in the cards or payments ecosystem
• Vendor and Partner Management: experience managing relationships with partners and vendors
• Customer and Partner Engagement: experience working directly with customers and partners
• Leadership in Complex Programs: a passion for leading high-profile, complex programs in a dynamic environment is essential
• Emotional Intelligence (EQ): your ability to manage stakeholders at all levels is crucial and just as important as your project management skills
• Product Delivery Knowledge: a deep understanding of product delivery, including Agile methodologies, with examples of direct product partnerships
• Commercial Acumen: you must possess strong commercial insight
• Executive Interaction: experience working with and presenting to Executives is required
• Resilience and Prioritization: strong resilience and the ability to manage multiple competing priorities are essential
• Customer Commitment: a deep commitment to delivering positive outcomes for customers and a passion for shaping the future of Cash App is a must

Responsibilities

• Lead the execution of one of Cash App’s Strategic priorities, a highly complex implementation effort
• Define goals, objectives and success measures in partnership with SMEs and senior stakeholders
• Lead, plan, execute, control, and report across multiple internal teams and external partners
• Own the execution approach, defining and aligning the business to phases and milestones
• Partner directly, and where necessary lead, strategic banking partners to deliver in tandem
• Impact at the highest levels across the Block through exceptional execution leadership
• Build deep relationships, across teams and different levels of the organization
• Execute via parties across multiple disciplines including design, product, analytics, engineering, customer operations, counsel/compliance and finance
• Go deep and troubleshoot in the weeds, while also being able to operate strategically
• Maintain detailed plans to track the program and synthesize them to advise executive leadership
• Establish and lead executive governance processes
• Where necessary establish execution capabilities and lead teams
• Capacity plan across the program to ensure resources are appropriately prioritized and available
• Design and deliver the communications & change management strategy
• Lead and mentor product, engineering program teams across the organization

Benefits

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits