Program Manager

Summary

Join Chime's Operations Enablement Team as a Program Manager and help implement robust change management mechanisms, setting communication standards within the OMX team. Partner with cross-functional teams to advocate for Chime members and build strategies to support them. Drive program launches, establish scalable frameworks, and lead change management for high-impact initiatives. Tackle complex operational challenges, craft compelling narratives, influence leadership, measure program success via KPIs, educate stakeholders, and support cross-functional coordination. This role requires 6+ years of experience in strategic and operational projects, proven ability to lead complex programs, strong analytical skills (SQL, Looker/Tableau/Power BI), excellent communication, and experience optimizing processes. Chime offers a competitive salary, bonus, equity, and benefits including hybrid work policy, 401k match, medical/dental/vision, generous vacation, paid parental leave, wellness stipend, and various employee events.

Requirements

• 6+ years of professional experience, including delivering strategic and operational projects at top tier management consulting firms
• Proven ability to lead complex, cross-functional programs end-to-end, driving alignment, execution, and measurable impact
• Strong analytical foundation, with experience using SQL and tools like Looker, Tableau, or Power BI to inform decisions and tell a compelling data-driven story
• Excellent communication and influence skills, with the ability to drive alignment across Product, Operations, Risk, and Analytics stakeholders
• Demonstrated experience optimizing processes, identifying opportunities, and executing improvements that scale
• Thrives in dynamic environments, managing multiple workstreams independently while fostering collaboration across teams

Responsibilities

• Drive program launches within the OMX Operations portfolio, from concept to execution—partnering closely with Lines of Business (LOBs) to ensure alignment with strategic priorities
• Establish scalable frameworks and lead effective change management to support high-impact, Operations-wide initiatives
• Tackle complex operational challenges by identifying risks early and implementing proactive solutions that improve efficiency and resiliency
• Craft clear, compelling narratives that bring structure to ambiguity, enabling cross-functional alignment and buy-in for new ideas
• Influence outcomes at all levels of leadership by presenting actionable insights and collaborating with senior leaders and partners across Product, Engineering, Analytics, and Operations
• Measure program success through meaningful KPIs and use data to continuously improve program design and execution
• Educate and enable stakeholders by ensuring clear understanding of program scope, expectations, and impact across the org
• Support cross-functional coordination by connecting dots across initiatives and acting as a central point of accountability for key milestones

Benefits

• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!