Program Manager

Summary

Join Masabi, a global leader in fare payment technology, as a Program Manager to lead the rollout of our next-generation fare payments app to over 60 transit agencies within 12 months. You will oversee the migration from our existing solution to a new platform, ensuring a smooth and timely delivery. This role involves collaborating with cross-functional teams, establishing governance frameworks, and maintaining open communication. The position is remote and available to candidates based in Colombia only. You will be responsible for developing and maintaining a master program plan, breaking down the rollout into manageable phases, aligning resources, and facilitating planning and prioritization. Success in this role requires strong program/project management experience, particularly in app or software deployment, along with excellent communication and stakeholder engagement skills.

Requirements

• Proven experience in program or project management, ideally in app or software deployment
• Strong understanding of project planning tools and methodologies (e.g., Agile, Waterfall, or hybrid approaches)
• Strong communication and stakeholder engagement skills
• Proven experience delivering projects on time and within budget
• Strong problem-solving and risk management skills
• Familiar with deployment processes, technical environments, and quality assurance
• Proficient with project management tools (e.g., MS Project, Jira, Trello)

Responsibilities

• Develop and maintain a master program plan for the 12-month rollout, covering timelines, dependencies, and milestones across all 60+ agency migrations
• Break down the rollout into manageable deployment phases, creating templates and structures to support consistency and efficiency
• Align internal resources and agency commitments to keep the overall program on track
• Coordinate delivery across Product, Engineering, Launch Operations, Professional Services, Customer Success, Account Management, and Marketing teams
• Facilitate planning and prioritisation, and work through issues collaboratively to help remove blockers and maintain progress
• Establish clear governance structures that enable timely decisions and cross-team coordination
• Act as the central point of contact for stakeholders, ensuring clear communication and timely updates
• Identify and communicate risks and interdependencies early, proactively managing escalations to avoid delays
• Ensure all deployments meet quality standards and align with business objectives
• Produce concise, regular reports highlighting progress, risks, and upcoming priorities for senior leadership

Preferred Qualifications

• Experience in app development or software technology projects
• Certifications such as PMP, PRINCE2, or Agile
• Knowledge of change management and business analysis principles

Benefits

• 15 days paid vacation for each year of service plus 18 public holidays
• Private Healthcare
• Monthly team bonding allowance
• Menopause support
• Choice of a workstation
• Ability to work for up to 3 months per year from any country in the world
• Fun and collaborative environment with a focus on making a difference in the world
• In addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year