Program Manager

Summary

Join Kiddom as a Program Manager in Business Operations, supporting and promoting the team's growth. Collaborate across departments, tracking complex initiatives, ensuring alignment with goals and budget. Oversee programs from concept to implementation, ensuring smooth execution and continuous momentum. Serve as a key connector between teams, aligning efforts and removing obstacles. Deliver clear updates, define and track meaningful metrics, and facilitate regular reflection for improvement. Oversee and optimize contractor workflow, ensuring efficiency and high-quality standards. This role requires strong cross-functional leadership, expertise in Agile methodologies, and exceptional communication skills.

Requirements

• 3-5+ years of program or project management experience leading large-scale, high-impact initiatives with significant budgets, risk, and cross-functional complexity
• Proven ability to build and optimize operational systems that enhance efficiency, collaboration, and execution across multiple teams
• Strong cross-functional leadership skills with experience working closely with Sales, Marketing, Product, Engineering, and UX teams to drive alignment and execution
• Expertise in Agile methodologies with the ability to guide teams through iterative improvements while maintaining momentum
• Exceptional stakeholder management and communication skills, capable of distilling complex information into clear, actionable insights for diverse audiences
• Experience managing external partners or contractors, ensuring high-quality outcomes while optimizing budgets and timelines
• Data-driven mindset, with the ability to define, track, and analyze key performance metrics to inform decision-making and continuous improvement
• Ability to thrive in a fast-paced, evolving environment, balancing multiple priorities while maintaining focus on strategic objectives
• Passion for education technology and a desire to contribute to a mission-driven organization dedicated to improving learning outcomes

Responsibilities

• Track complex, high-impact initiatives, ensuring teams stay aligned with goals, within budget, and overcome challenges effectively
• Collaborate with cross-functional leaders to set clear milestones and drive progress
• Oversee programs from initial concept through successful implementation, ensuring smooth execution, alignment, and continuous momentum throughout the process
• Serve as a key connector between teams, working closely with stakeholders across departments—including Sales, Marketing, Product, Engineering, and UX—to align efforts, strengthen partnerships, and remove obstacles
• Deliver clear, actionable updates to various audiences, from development teams to senior leadership
• Establish regular touchpoints and reporting to ensure transparency and alignment
• Define and track meaningful metrics to assess impact and progress
• Facilitate regular reflection to identify successes, challenges, and areas for improvement, ensuring data-driven decision-making
• Oversee and optimize the contractor workflow, from request to delivery, ensuring efficiency, cost-effectiveness, and adherence to high-quality standards

Benefits

• Competitive salary
• Meaningful equity
• Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
• One Medical membership (in participating locations)
• Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
• 10 paid sick days per year (pro rated depending on start date)
• Paid holidays
• Paid bereavement leave
• Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
• Commuter and FSA plans