Program Manager

Summary

Join PointClickCare as a Program Manager and lead strategic initiatives, partnering with cross-functional stakeholders to ensure successful delivery. You will oversee a portfolio of projects, aligning objectives and managing risks. This role requires strong leadership, communication, and problem-solving skills to guide project teams and influence stakeholders at all levels. Leverage your SaaS technology, implementation, and project/program management experience to build effective partnerships and optimize resource capacity. Regular reporting on program performance and contributing to steering committee discussions are key aspects of this highly visible role. The ideal candidate will have a proven track record in technology modernization projects and experience managing complex programs.

Requirements

• Experience with project portfolio and project management tools; examples include MS Project, Planview, Aha, Smartsheet or JIRA
• Demonstrated track record as Project Manager or Program Manager delivering technology modernization projects on time and budget
• Experience leading and managing robust portfolio of projects that enables strategy for lifecycles such as Product to Cash, Hire to Retire, Procure to Pay etc
• Demonstrated ability to connect the dots by proactively identifying the dependencies
• Demonstrated ability to lead complex programs by understanding the strategic objectives
• Excellent communication skills with an ability to work at all levels of the organization
• Ability to read the room and tailor communication based on the audience
• Can articulate strategy, challenges, present solutions to senior leadership and executive teams
• Intellectual curiosity to understand how things connect, and a drive to constantly be looking for how to make it better, ability to roll sleeves up and get work done

Responsibilities

• Provide program leadership and oversight on strategic initiatives ensuring successful delivery
• Partner with responsible working group members to define objectives of the program and align them across projects in the program
• See the 'big picture' and ensure that execution aligns with the defined strategy
• Has a good handle on the program priorities and escalates to responsible working group members in case of discrepancies
• Partner with director of portfolio management, accountable program owners, program managers, project managers to optimize resource capacity and manage interdependencies across projects in the program
• From an enablement standpoint, promote the efficient completion of projects and other activities within the program as planned, while simultaneously enabling the adjustment of the strategy, plans or components when it improves delivery of the program’s intended benefits
• Periodically report on program performance metrics as directed by the director of strategic portfolio management
• Support director of strategic portfolio management and responsible working group members to build the content for discussions at the steering committee level to steer the program in the right direction
• Collect requirements, formulate business cases, and assist with prioritization and feedback collection
• Assist with project scoping beginning from ideation to execution
• Manage risks, communicate project updates including timelines, risks, changes, and dependencies
• Proactively manage escalations by effectively partnering with business leaders within the project(s)/program
• Coach and mentor project team members to drive the required business outcomes while enabling their development
• Influence stakeholders at multiple levels (directors & above) to build consensus
• Effectively diagnose delivery challenges to identify the root cause and propose solutions to leadership
• Lead lunch & learn sessions to share knowledge on delivery best practices
• Play an active role in team meetings to facilitate knowledge sharing, discussion of current challenges and potential roadblocks

Preferred Qualifications

Design thinking, PMP, Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO) certification preferred

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities