Program Manager

Summary

Join Vanta's GTM Program Management team as a Program Manager, Digital Success, and drive scaled engagement programs. You will enable internal teams through improved workflows and tooling, building a more proactive and data-informed Customer Success organization. This role involves owning the day-to-day operations of the Customer Success Platform, developing enablement assets, streamlining workflows, and partnering with cross-functional teams. You will review and iterate on customer engagement strategies, analyze performance data, ensure accurate data mapping, conduct QA, and deliver enablement for new launches. This position is ideal for someone who enjoys solving operational challenges and enabling others through systems and automation. Shape how Vanta engages its customer base and scales internal processes.

Requirements

• You have 2–4 years of experience in Program Management, Customer Success Operations, or Enablement - ideally in a fast-paced SaaS or startup environment
• You’re comfortable managing systems like Salesforce, HubSpot, or Catalyst, and you enjoy iterating on process and tooling
• You’re an excellent communicator who can work cross-functionally and translate complexity into clarity
• You approach problems with an ownership mindset - proactively identifying gaps, driving solutions, and seeing initiatives through from idea to execution
• You have a strong sense of ownership and a bias toward action and iteration
• You’re excited by the idea of building systems that enable scale - from documentation to automation to training

Responsibilities

• Own the day-to-day operations of Catalyst, our Customer Success Platform (CSP), to ensure strong adoption and usage across the CS team
• Develop and maintain 1-to-many enablement assets like Loom videos, 1-pagers, and Guru cards to help CSMs better support their books of business
• Identify opportunities to streamline workflows through templates, automation, and better tooling
• Partner with CS teams across segments to scope operational or enablement asks, create tailored content, and measure adoption and impact by segment
• Review and iterate on customer engagement strategies, including CTA design and automated email content driven by product milestones and customer behavior
• Partner with RevOps to enable new metrics, dashboards, and workflows that support CSM accountability and insights
• Pull and analyze key engagement and performance data to inform Digital Success team priorities and iterate on program direction
• Ensure customer signals are accurately mapped across our CS tooling (e.g., SFDC, Catalyst, HubSpot)
• Conduct QA for new features, dashboards, or internal workflows prior to launch
• Create and deliver enablement for new internal launches - including Loom walkthroughs, decks, and live training—to ensure alignment across global CS teams
• Surface key changes that impact Post-Sales teams, including updates to workflows, systems, and customer-facing materials

Preferred Qualifications

You’ve worked on digital success or scaled engagement programs and understand the levers that drive impact at scale

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US
• Offices in SF, NYC, London, Dublin, and Sydney