Program Manager

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Program Manager to lead Veeva Link Workflow implementations for major global customers. This remote, full-time role requires establishing and managing rollout programs, building strong customer relationships, and ensuring successful application delivery. You will collaborate with internal teams, manage project execution, and contribute to the development of Workflow Services. The position demands experience in the life sciences industry, KOL engagement, CRM configuration, and strong executive communication skills. Based in North America (Eastern Time Zone) or Europe (CET Time Zone), the role involves approximately 25% travel.

Requirements

• 5+ years serving life sciences companies
• 1+ years experience with the KOL engagement process
• Technical understanding of CRM configuration, integrating with APIs
• Proven executive and communication skills
• Ability to get organizational buy-in from users for a new software tool
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Based in North America on Easter Time Zone or Europe CET Time Zone
• Travel requirements include typical travel of 25%

Responsibilities

• Scope, establish, and lead Link Workflow rollout programs
• Develop strategic relationships with the customer’s business and IT executives. Work with them to define deployment, governance, and API integration roadmaps
• Be accountable for the delivery for Link Workflow implementations, ensuring the customer’s success on our applications
• Collaborate and actively communicate with the Strategy, Sales, Product Management, and Link Services Leadership teams at Veeva, keeping everyone aligned and informed on program milestones and activities
• Manage the project execution performed by the Link Services team and Customer Integration teams to ensure milestones are met
• Work with the Link Services Leadership and Link Strategy to develop and define our Workflow Services offering

Benefits

Remote work