Remote Compliance Program Manager

Summary

Join Stripe as a Compliance Program Manager for Partner Exams, where you will lead cross-functional stakeholders in response to partners' oversight activities, design and implement a scalable program, manage Stripe's response to partner requests, and build new systems and procedures. This role supports partner audit readiness, facilitates cross-functional collaboration, and drives continuous improvement in partner audit processes.

Requirements

• Must have a minimum of 6 years of applied experience in audit or exam management, strategy and operations, consulting, and/or program management fields with subject matter knowledge in the compliance realm
• The ability to represent Stripe at the risk practitioner level with a wide range of financial partners and other outside stakeholder groups
• Experience overseeing the execution and delivery of various highly-strategic programs; proven ability to take complex issues and turn them into actionable next steps, hold others accountable, and meet deadlines
• Experience creating and implementing efficient operational and logistical efficiencies
• Familiarity with the payments industry and bank partner relationships
• Working knowledge of risk management practices and methodologies, particularly regarding first and second lines of defense - subject matter knowledge in regulatory compliance, consumer protection and financial crimes, a plus
• Proven ability to set and deliver against ambitious roadmaps
• Demonstrated experience influencing internal and external stakeholders at all levels across organizations and borders, including navigating difficult situations and negotiating timelines
• Strong analytical skills with attention to detail, including the ability to review and synthesize information from disparate sources
• An autonomous thinker, self-starter, and process owner - the ideal candidate takes initiative and requires little supervision to determine priorities and complete projects and assignments with tight deadlines

Responsibilities

• Provide end-to-end ownership of high impact partner engagements, including cross-functional collaboration, compiling/reviewing responses, and communicating resulting action items
• Develop and manage detailed timelines for activities to ensure all deadlines are met
• Advise on and coordinate the collection, review, and submission of documentation across departments
• Maintain tight coordination with cross-functional stakeholders who participate in response delivery, ensuring alignment with our overall approach and consistency in responses
• Liaise with internal stakeholders to ensure ownership and understanding is clear
• Facilitate regular status meetings to track progress, address challenges, and maintain alignment
• Provide updates to senior management on engagement status, risks, and resolutions
• Ensure that responses adhere to regulatory requirements and internal policies
• Monitor trends and recommend improvements to mitigate future risks
• Develop and maintain standardized processes, templates, and tools for responses
• Identify opportunities to enhance efficiency and accuracy in preparation and response to inquiries
• Provide training and guidance to teams involved in responding to bank partner queries
• Maintain comprehensive records of engagement activities, responses, and outcomes
• Prepare reports summarizing results and recommended actions for leadership

Preferred Qualifications

• Experience with data querying languages (e.g., SQL) and proficiency in quantitative analysis geared towards drawing actionable insights from complex datasets
• Experience digging in to understand network and financial partner rules and regulations