Program Specialist

Summary

Join Aledade as a Program Specialist and play a pivotal role in supporting the Explorer team's operational efficiency. You will manage key initiatives related to rostering, contracting, and campaign execution, proactively identifying process improvements. This role involves cross-functional collaboration with internal and external stakeholders to ensure seamless project execution and high-quality deliverables. You will maintain established processes, act as a subject matter expert, and develop training materials. Data analysis and strategic insights will inform your decision-making. The position requires strong project management, problem-solving, and communication skills.

Requirements

• Strong project management skills with the ability to handle multiple priorities and ongoing projects
• Ability to quickly adapt to last-minute tasks, and adherence to hard deadlines
• Demonstrated ability to work independently, take initiative, and drive projects to completion
• Excellent problem-solving skills, with the ability to anticipate roadblocks and develop effective solutions
• Exceptional written and verbal communication skills, including the ability to present complex information concisely
• Experience working in a cross-functional team environment, collaborating with multiple stakeholders

Responsibilities

• Lead and execute high-impact projects related to contracting, rostering, and campaign implementation for the Explorer/Explorer Prime models
• Exercise judgment and project management on a range of special projects and cross-functional initiatives to drive operational excellence
• Identify and recommend solutions to ambiguous problems that align with program goals, moving work forward even in the absence of clearly defined next steps
• Maintain full autonomy in managing established processes and market operations while escalating critical decisions as needed
• Own and continuously improve workflows related to rostering, contracting, and campaign execution, ensuring efficiency and scalability
• Act as a subject matter expert (SME) for Explorer, providing input on cross-functional work, with final decisions requiring Explorer leadership approval
• Manage communication efforts related to key initiatives, ensuring accuracy, clarity, and alignment across teams
• Collaborate with internal teams such as A+, Performance, Program Teams, and Local Markets to enhance operational workflows
• Develop and maintain process documentation, standard operating procedures (SOPs), and training materials to support team success
• Mentor and train team members, fostering a knowledge-sharing environment
• Analyze and interpret data to provide insights that inform strategic decisions

Preferred Qualifications

• 4 years of related experience
• Experience in healthcare operations, particularly in practice rostering, contracting, or campaign management
• Proficiency in workflow management tools such as Salesforce, Monday.com, Mailchimp or Zendesk
• Strong analytical skills with the ability to leverage data for decision-making
• Experience mentoring or training team members to enhance team performance
• Background in process automation and standardization to improve operational efficiency

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
• Robust time-off plan (21 days of PTO in your first year)
• Two paid volunteer days and 11 paid holidays
• 12 weeks paid parental leave for all new parents
• Six weeks paid sabbatical after six years of service
• Educational Assistant Program and Clinical Employee Reimbursement Program
• 401(k) with up to 4% match
• Stock options