Programs and Business Operations Lead

Summary

Join Airbnb's Host Services team as a Senior Business Analyst to contribute to the development of new business lines aimed at enhancing listing quality and generating more value for hosts. You will play a key role in shaping early strategies, building compelling business cases, and ensuring smooth execution as initiatives scale. This hands-on position involves translating high-level ideas into actionable workstreams and collaborating with cross-functional partners. The ideal candidate is highly analytical, organized, and efficient, possessing a strong execution mindset and a passion for building and scaling new initiatives. Your responsibilities will encompass strategy development, market analysis, execution support, performance tracking, and continuous optimization. This is a remote-eligible position within the US, with occasional office work or offsite attendance.

Requirements

• 10+ years of experience in strategy, business operations, consulting, or a high-growth operational environment
• Proficient in SQL or Superset; comfortable navigating large datasets and drawing actionable insights
• Strong modeling and analytical skills; able to work with ambiguous or incomplete data to create structured analysis
• Fast-paced and highly autonomous — able to move quickly, prioritize ruthlessly, and keep multiple workstreams in motion
• Clear, structured communicator with excellent written output; able to synthesize information and make it accessible to a broader audience
• Strong project management skills and comfort working cross-functionally across technical and business teams

Responsibilities

• Develop strategic decks and supporting frameworks that help communicate ideas clearly and drive alignment across stakeholders
• Conduct market research, sizing opportunities, and contributing to financial models to evaluate new business lines
• Support the execution and tracking of approved initiatives in partnership with Product, Legal, Marketing, and other teams
• Build and maintain decks that communicate strategy clearly and effectively to internal stakeholders
• Help structure ideas and research into frameworks that can guide internal discussions and decision-making
• Create structured narratives and presentation materials to support alignment across the team and broader stakeholders
• Conduct research to benchmark competitors, evaluate whitespace opportunities, and help define Airbnb’s point of differentiation
• Contribute to business case development through research, modeling, and synthesis of customer and competitive insights
• Support partnership with FP&A and other teams to estimate potential revenue impact and refine assumptions
• Help translate strategic plans into operational trackers and templates to support execution
• Assist in tracking progress across teams and flagging issues to the program lead when needed
• Work with Product, Legal, Marketing, Scaled Operations, and other stakeholders to ensure successful execution of approved initiatives
• Support the development of reporting frameworks to measure business performance
• Collaborate with Data Science and Scaled Ops to extract and synthesize insights from available data sources
• Identify areas of opportunity or underperformance and help propose concrete actions to improve outcomes over time

Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits
• $164,000 — $204,000 USD