Project Coordinator

Summary

Join Smartsheet's Professional Services (PS) and Customer Success (CS) Operations team as a Project Coordinator. This role involves coordinating and tracking internal projects, ensuring timelines and deliverables are met. You will maintain project plans, identify risks, and assist in process improvements. Strong organizational skills, excellent communication, and proficiency in project management tools are essential. The ideal candidate will have a Bachelor's degree and 2-4 years of relevant experience. Smartsheet offers a comprehensive benefits package including fully paid health and life insurance, paid time off, parental leave, and professional development opportunities.

Requirements

• Bachelor’s degree in Business Administration, Operations, or a related field (or equivalent experience)
• 2–4 years of experience in project coordination or similar roles, preferably in Professional Services or Customer Success
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
• Excellent written and verbal communication skills
• Proficiency in project management tools and software (e.g., Smartsheet, Google Suite)
• Analytical mindset with the ability to gather, interpret, and present data effectively
• Collaborative team player with a proactive attitude toward problem-solving

Responsibilities

• Coordinate and track progress across multiple internal PS and CS projects, ensuring timelines, milestones, and deliverables are met
• Maintain project plans, schedules, and status updates to keep stakeholders informed and aligned
• Identify risks and escalate issues to appropriate stakeholders, offering solutions to keep projects on track
• Assist in documenting and refining internal workflows for both PS and CS operations as needed
• Provide support for process improvement initiatives led by other team members, including gathering information and coordinating updates
• Help maintain and update Standard Operating Procedures (SOPs) and best practices to ensure they reflect current processes
• Act as the central point of contact for project updates, ensuring clear communication between PS, CS, and cross-functional stakeholders
• Schedule and facilitate project meetings, preparing agendas, capturing action items, and ensuring follow-through
• Partner with CS and PS teams to support operational initiatives and ensure alignment

Preferred Qualifications

Familiarity with Professional Services Automation (PSA) and Customer Success tools (e.g., Certinia, Gainsight)

Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)