Project Coordinator I

Summary

Join User Interviews as a Project Coordinator I and play a pivotal role in managing clients' projects and recruitment needs. You will ensure customer satisfaction through excellent communication and support. This full-time position requires managing the full lifecycle of researchers' projects, handling customer communications, and proactively engaging with researchers. The role demands strong client-facing experience and the ability to thrive in a fast-paced, ambiguous environment. The position is fully remote and offers a comprehensive benefits package including competitive pay, health insurance, paid time off, and various other perks.

Requirements

• 1+ years of experience in a client-facing role (i.e.,account management, project management, customer support, etc.)
• Down-to-earth self-starter
• Excited by the idea of joining an early-stage and lean startup
• Comfortable with ambiguity
• Must be fully available to work Monday-Friday, 9am-5pm MST
• Candidates must be located in the United States and authorized to work without any Visa sponsorship

Responsibilities

• QA & launch recruitment for our researchers' submitted projects
• Manage the ongoing recruitment and full lifecycle of our researchers' projects
• Handle proactive outreach to researchers regarding their projects
• Cover other team members when they are out of office
• Serve as the product expert, keeping up to date with new product releases and features
• Handle incoming customer communications, providing excellent & timely support and troubleshooting when necessary
• Bring ideas and brainstorms to the forefront related to our team goals
• Coverage on holidays, optional and not required

Preferred Qualifications

• Bachelor’s degree strongly preferred
• Startup experience
• Zendesk experience
• Experience handling a larger volume of projects
• Experience at a User Research Agency

Benefits

• Hourly Pay: $24.04/hr ($50,000 annually with opportunities for overtime as well)
• Performance-based incentive plans
• 100% premium covered medical + dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day per year of employment
• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered
• Flexible, paid parental leave
• Stock options for every employee
• $250 Office setup budget
• $50/month Work From Home stipend
• $250 annual L&D stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual Company Retreat