Project Coordinator I

Summary

Join User Interviews as a Project Coordinator I and play a pivotal role in managing clients' projects and recruitment needs. You will ensure customer satisfaction through excellent communication and support. This full-time role requires working Thursday through Monday, 9 AM to 5 PM EST, and is based in the United States. Responsibilities include QA and launching recruitment for researcher projects, managing the recruitment lifecycle, handling researcher outreach, providing customer support, and brainstorming team goals. Minimum qualifications include 1+ years of client-facing experience and a Bachelor's degree is strongly preferred. The company offers competitive benefits, including hourly pay, performance-based incentives, comprehensive health insurance, paid time off, and various other perks.

Requirements

• 1+ years of experience in a client-facing role (i.e.,account management, project management, customer support, etc.)
• Bachelor’s degree strongly preferred
• Down-to-earth self-starter
• Excited by the idea of joining an early-stage and lean startup
• Comfortable with ambiguity
• Must be fully available to work Thursday-Monday, 9am-5pm EST
• Candidates must be located in the United States and authorized to work without any Visa sponsorship

Responsibilities

• QA & launch recruitment for our researchers submitted projects
• Manage the ongoing recruitment and full lifecycle of our researchers projects
• Handle proactive outreach to researchers regarding their projects
• Cover other team members when they are out of office
• Serve as the product expert, keeping up to date with new product releases and features
• Handle incoming customer communications, providing excellent & timely support and troubleshooting when necessary
• Bring ideas and brainstorms to the forefront related to our team goals
• Coverage on holidays, optional and not required

Preferred Qualifications

• Startup experience
• Zendesk experience
• Experience handling a larger volume of projects
• Experience at a User Research Agency

Benefits

• Hourly Pay: $24.04/hr ($50,000 annual with opportunities for overtime as well)
• Performance-based incentive plans
• 100% premium covered medical + dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day per year of employment
• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered
• Flexible, paid parental leave
• Stock options for every employee
• $250 Office setup budget
• $50/month Work From Home stipend
• $250 annual L&D stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual Company Retreat