Project Manager

Summary

Join Eurofins Scientific as a Project Manager in Tacoma, WA, with remote work possibilities. Coordinate and manage client projects through all phases of laboratory operations, from setup to invoicing and reporting. Develop and maintain strong client relationships. Responsibilities include project management, communication with clients and internal teams, and ensuring project deliverables are met. The position requires a BS/BA in a related field or equivalent experience, along with client service experience and additional lab training. Eurofins offers a competitive salary, full-time benefits, and opportunities for professional development.

Requirements

• BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree)
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
• 6 months of client-relationship/customer service experience required
• Requires additional lab training in methods and QA across multiple departments

Responsibilities

• Project set-up both commercial and Department of Defense programs
• Project review in LIMS
• Sets up project
• Adds any project notes (special reporting and invoicing instructions, etc.)
• Reviews project documentation
• Adds any project documentation to central repository
• Sets up client for TotalAccess/My EOL
• Manages purchase orders, task orders, contracts, and change order requests
• Verifies that lab compound lists and limits meet project requirements for new projects not quoted
• Adds any project specific limits / lists to LIMS
• Deliverable assignment and delivery route
• For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed
• Communicates project details to operations
• Initiates project kick off call with client and pertinent staff, if needed
• Engages work share labs, service centers, and non-Eurofins Environment Testing locations as needed for new projects not quoted
• Works with operations to ensure adequate capacity for incoming work (forecasting)
• Provides updates to operations on upcoming work
• Familiarity with state and national program requirements as it pertains to work mix
• Create bottle orders
• Schedules courier or field sampler, if needed
• Confirms non-Eurofins Eurofins Environment Testing subcontract labs are on the approved list and set-up as vendors for new work
• Initiates approval process for any subcontract labs not on the approved list
• Generates subcontract paperwork
• Generates accounting software requisition when sending subcontract samples
• Verifies that lab certification meets project requirements
• Verifies that lab compound lists and limits meet project requirements for new quotes
• For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits
• For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket
• Engages work share labs, service centers, and non- Eurofins Environment Testing locations as needed for new quotes
• Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)
• Sample Receipt
• Communicates any issues to clients for duration of project
• Manages incoming work for Rush and short holds
• Reviews log-in
• Resolves log-in issues with client
• Informs client of any log-in discrepancies
• Sets samples to “available” after review
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
• Reporting
• Client specific report requirements
• Reviews job list daily and manages due dates
• Communicates any expected delays to clients before the job due date
• Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client
• Reviews reports and EDDS before issuing to the client
• Confirms correct report format and EDD format is used
• Creates and issues final report by client due date
• Issues final data packages
• EDD checkers
• Data upload
• Compiles case narratives
• Invoicing
• Sets up delivery route
• Reviews final invoice before issuing to client
• Generates credit/debit memos as needed
• Submits credit/debit memos for approval
• Submits approved credit/debit memos to client, if needed
• Submits revised invoices
• Initiates follow up calls to confirm correct invoicing
• Works with collections on A/R follow up
• Regular review of A/R status
• Client set-up
• Work with CSM to communicate lab capabilities to the client
• Requests new client review
• Confirms sales assignments with Client Relations Manager
• Takes new quote requests from clients
• Reviews client contract requirements / coordinates review
• Reviews purchase orders
• Submits purchase orders for approval and returns approved orders to client
• Follows up on client terms and credit limit
• Account Maintenance
• Follow up calls and visits with clients
• Provides technical support as needed
• Uses company resources to follow up on client requests
• Familiarity with company capabilities and key contacts
• Forward opportunities and leads to sales
• Forecasts upcoming work
• Asks for the next opportunity
• Area of responsibility (air, regulations, etc.)
• Quotes & Proposals
• Initiates project QAPP review with operations, QA, and subcontract labs as needed
• Initiates technical support from operations as needed (special requests, method development, technical review, etc.)
• Quote generation and approvals
• Reviews client quote requests for capabilities, certifications, scope
• Confirms client contracts (if applicable) and pricing
• Determines lab placement for the work
• Confirms that lab certification meets project requirements
• Confirms that lab compound lists and limits meet project requirements
• Creates quotes
• Submits quotes for approval
• Sends quotes to client
• Forecasts quotes
• Provides QAPP / SOW information to the client as needed
• Updates status in LIMS
• Account maintenance
• Submits client complaints and participates in correction action / follow up as needed
• Communicates client issues/complaints to sales
• Follows up on client requests
• Supports the follow up of quotes/bids for tracking purposes

Preferred Qualifications

• Candidates with 2-3 years client service experience preferred
• Prefer some bench chemist or field experience

Benefits

• Comprehensive medical coverage
• Life and disability insurance
• 401(k) with company match
• Paid holidays
• Paid time off
• Dental and vision options
• Remote work