Provider Activation Associate

Summary

Join Headspace as a Provider Activation Associate and play a crucial role in scaling our network by executing and optimizing the end-to-end provider onboarding process. You will collaborate with various teams, maintain accurate onboarding data, and improve workflows. This role requires flexibility to support broader Provider Operations tasks. The ideal candidate possesses 1-2 years of relevant experience, exceptional attention to detail, strong organizational skills, and a proactive approach. Effective communication and a collaborative spirit are essential. You will independently complete onboarding tasks, collaborate with cross-functional teams, guide providers, report accurate data, optimize processes, and maintain onboarding playbooks. Headspace offers a competitive salary and benefits package.

Requirements

• 2+ years of experience, with demonstrated expertise across process ownership and improvement
• Sharp attention to detail, organizational, and time management skills
• Tactical, action-oriented
• High level of accountability and ownership
• Initiative to drive with agency
• Strong collaboration with cross-functional teams
• Effective and concise communication and documentation
• Diligent data management
• Desire to drive impact and improve processes
• Beginner’s mind; leads with curiosity

Responsibilities

• Execute: independently complete end-to-end internal onboarding tasks, from the point of hire through onboarding completion, to support the function’s growth and deliver positive provider onboarding experience
• Collaborate: work hand-in-hand with cross functional onboarding workstream owners to drive throughput and resolve onboarding issues in a timely manner; problem solve escalations as they arise
• Support: guide and partner with providers efficiently through the onboarding process via communications and hosting Office Hours
• Report: ensure daily onboarding data is up-to-date and accurate
• Optimize: partner with Provider Activation leadership to identify and implement onboarding process improvements to achieve quarterly and annual OKRs
• Document: maintain Onboarding playbooks and SOPs with aligned SLAs

Preferred Qualifications

Digital health and/or start-up experience a plus

Benefits

• Base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave
• Paid performance incentives are also included for those in eligible roles