Quality Assurance Manager

Summary

Join Trilogy Federal as a remote Quality Assurance Manager overseeing the quality and compliance of a Medical Records Retrieval Program for a federal client. You will lead a team, conduct audits, develop reports, and implement process improvements. This role requires experience in quality assurance, program management, and team leadership, along with strong analytical and communication skills. A bachelor's degree and the ability to obtain a Public Trust Clearance are required. Trilogy offers competitive benefits, including health insurance, paid time off, retirement benefits, and professional development opportunities.

Requirements

• Bachelor’s degree in Quality Management, Healthcare Administration, Business Administration, or a related field
• 5+ years of experience in quality assurance, program management, or a related role, preferably in healthcare or government contracting
• Proven experience managing teams and implementing quality assurance programs
• Strong analytical, organizational, and problem-solving skills
• Proficiency in data analysis tools and reporting platforms (e.g., Tableau, Excel)
• Excellent written and verbal communication skills
• The ability to obtain a Public Trust Clearance

Responsibilities

• Monitor and evaluate the performance of the Medical Records Retrieval Program vendor to ensure compliance with established quality standards and contractual Service Level Agreements (SLAs)
• Validate and enhance quality assurance procedures and controls to maintain program integrity
• Conduct regular audits of medical record retrieval processes, including vendor submissions and program outputs, using stratified random sampling methods
• Develop and deliver weekly quality assessment reports that identify performance trends, process weaknesses, and compliance gaps
• Prepare ad-hoc reports for special projects, providing data-driven insights and recommendations to senior leadership
• Supervise and manage a team of Quality Assurance Specialists, providing training, guidance, and performance evaluations to ensure continuous improvement and adherence to best practices
• Organize and lead weekly team meetings to address updates, challenges, and process enhancements
• Serve as the primary liaison between the organization, Contracting Officer Representatives (CORs), and the vendor for quality-related matters
• Participate in weekly meetings with CORs and vendor representatives to review performance metrics and recommend corrective actions
• Identify and implement process improvements to enhance operational efficiency, accuracy, and compliance within the program
• Develop and maintain Standard Operating Procedures (SOPs), training manuals, and other educational materials to support staff development and program consistency
• Oversee the tracking and reconciliation of program errors identified during quality audits, ensuring timely resolution and proper documentation
• Initiate and lead rebuttal discussions with the vendor regarding identified issues, proposing corrective actions where needed

Preferred Qualifications

• Experience with the Department of Veterans Affairs
• Familiarity with federal contracting and performance standards is preferred

Benefits

• Health, dental, and vision plans
• Optional FSA
• Paid parental leave
• Safe Harbor 401(k) with employer contributions 100% vested from day 1
• Paid time off and 11 paid holidays
• No cost group term life/AD&D plan, and optional supplemental coverage
• Pet insurance
• Monthly phone and internet stipend
• Tuition and training reimbursement