Client Solution Architects is hiring a
Quality Manager, Remote - United States

Summary

CSA is seeking a Quality Manager to ensure compliance with ISO and CMMI standards and manage the QMS. This remote position prefers candidates based in Washington DC, Virginia, New Jersey or California. The role involves developing, implementing, and maintaining quality assurance processes, conducting audits, promoting continuous improvement, managing risks, documenting procedures, and preparing monthly reports.

Responsibilities

• Develop, implement, and maintain quality assurance processes to ensure continuous improvement in Quality Management practices and support project delivery across the full range of corporate capabilities
• Ensure and maintain the overall efficacy of the Quality Management System (QMS)
• Coordinate with corporate departments and respective accrediting bodies to new and existing Enterprise certifications
• Establish an annual quality plan/program which clearly defines practices, resources, and schedule of audit related events
• Communicate with all levels of the company and partner with various departments to champion the QMS
• Create an internal audit schedule, conduct scheduled and ad-hoc audits and assessments
• Promote a culture of continuous improvement by analyzing current processes, soliciting and recommending areas for improvement, implementing corrective actions
• Document and maintain process improvements to demonstrate the effectiveness of the QMS
• Execute corrective action plans for non-conformities, and opportunities for improvement (OFI) that are sited in an audit report
• Establish a comprehensive risk management program
• Conduct regular reviews of organizational and enterprise risks, mitigation, and management plans
• Drive Risk Management framework: identify, assess, and mitigate potential risks impacting quality or compliance
• Work with cross functional teams to design, document and execute risk mitigation plans
• Draft, revise, and maintain Quality related document procedures and policies
• Maintain oversight of the review and approvals of the QMS Manual and inventory of documents
• Responsible for all ISO and CMMI documentation, artifacts or objective evidence in preparation for surveillance or recertification efforts
• Create organizational engagement and awareness of the QMS through new hire orientation, CSA newsletter updates, and other training materials
• Generate an understanding of the QMS and its alignment with processes integrated among various programs at CSA
• Develop appropriate tracking metrics and prepare monthly reporting for ISO required management reviews
• Ensure quality objectives are established, understood, and measurable
• Lead regular quality review meetings to discuss findings, track progress on quality initiatives