Remote Receptionist

Summary

Join our team as a Receptionist and provide a welcoming presence at the IP's main front desk, greeting visitors, answering phone calls, and performing administrative duties. The ideal candidate is enthusiastic about the mission of the Innocence Project and provides a helpful presence for staff and visitors.

Requirements

• High school diploma or equivalent and a minimum of 1 year of related experience required
• Bilingual (Spanish/English) required
• Knowledge of computers and relevant software applications
• Knowledge of Microsoft suite and software, and internet research
• Must be legally authorized to work in the U.S

Responsibilities

• Maintaining a welcoming presence at the front desk and answering phone calls
• Welcomes visitors; answers inquiries within their capacity
• Maintains the reception area so as to appear tidy and professional to visitors
• Signs for all deliveries
• Answers incoming calls on multi-line telephone and advises callers on case submission procedures and answers other inquiries within their capacities
• Logs voicemail messages from the main VM box into a spreadsheet and returns intake calls
• Transfers calls and forwards voicemails as needed
• Manages main email account (helpscout and volunteer), responding to requests within their capacity and forwarding to staff as needed
• Maintains conference room shared calendars
• Briefs and trains staff designated for covering the front desk when on leave
• Date stamp incoming mail and express packages
• Assist with the photo ID process for new hires and staff
• Sorts and distributes mail and packages
• Maintains Staff Directory, Quick Phone and Office Information spreadsheets on shared “S” Drive
• Serves as the backup to the Office Manager for maintaining and stocking the office kitchens
• In the absence of the Office Manager, serves as the point person to coordinate set up of meeting rooms

Benefits

• Fully-paid individual health insurance
• Flexible Spending Account
• 401k plan with 6% company-match
• Paid disability and family care leave
• Adoption and fertility expense reimbursements
• Company-paid transportation benefits