Receptionist

Summary

Join our team at UW as we take the headache out of utilities! We're looking for a committed and hardworking Receptionist to maintain a first-class front of house reception while ensuring high levels of security and safety within the building. As a key member of our developing Security and Front of House team, you'll be responsible for delivering outstanding customer service, overseeing office administration and facilities, and engaging with tenants and visitors.

Responsibilities

• Deliver and encourage outstanding customer service delivery
• Oversee the full spectrum of office administration and facilities, including general office management
• Reception, asset inventory and maintenance, procurement of office supplies and vendor management
• First point of contact for all tenants
• Engage with tenants and visitors, offering assistance and ensuring compliance with security policies
• Monitor CCTV systems and other security technologies to identify and respond to any suspicious or unauthorised activities
• Issuing appropriate passes, monitoring flow of people and ensuring that all Security systems and linked items (cards, lanyards, etc) are responsibly issued and returned
• Monitor and respond to alarms, including fire, intrusion, and environmental alarms
• Maintain communication with on-site personnel, providing support and direction during incidents
• Liaise with emergency services and law enforcement when necessary
• Ensure that all access points, including doors and windows, are secure and in good condition
• Respond promptly to any security or safety incidents during patrols and take appropriate action
• Report any maintenance issues, such as broken lighting or hazards, that may impact security or safety
• Respond to security incidents and emergencies, including alarms, disturbances, and suspicious activity, in a timely and professional manner
• Conduct preliminary investigations into incidents, gather witness statements, and prepare incident reports
• Ensure compliance with company policies, security protocols, and legal requirements
• Collaborate with the broader security team to address potential vulnerabilities and enhance security measures
• Perform other related duties as assigned by the Security Supervisor or Manager