The Scion Group is hiring a
Regional Property Manager

Summary

The Scion Group is hiring a Regional Manager to manage operations for a portfolio of student housing properties. The role involves strategic leadership, team building, communication, and prioritization skills. The position can be based in Cleveland, Cincinnati, Indianapolis or Detroit metropolitan areas. Benefits include FLSA Status Exempt, discretionary annual bonus, paid time off, health insurance, dental insurance, vision insurance, 401k matching, paid maternal leave, parental leave, learning reimbursement opportunities, and more.

Requirements

• College graduate preferred, with a minimum of 4 years of property management experience, direct supervisory component, and prior multi-site management preferred
• Proficient in Microsoft Office and Property Management Systems
• Ability and willingness to travel, paid by the company

Responsibilities

• Oversees the staffing and recruitment, hiring, training and development of all team members
• Drives initiatives from corporate departments to community team members and executes accordingly
• Visits assigned properties as required to perform property inspections including review of curb appeal, safety standards, office and maintenance operations, capital improvements, risk management issues, common areas, and consistency to brand
• Guides and assists with planning of the move-in, move-out, and turn processes to ensure a successful move-in
• Ensures that all emergencies that happen at property are escalated to the relevant departments within policy guidelines
• Delivers coaching conversations around opportunities all operational functions of the property by providing direct and timely feedback with a focus on team and individual development
• Focuses on employee engagement and ensuring that associates have the resources needed to be successful
• Recognizes strengths and skillsets of team members to make appropriate staffing decisions. Trains and holds team members accountable for meeting property goals and following of Scion policies and service expectations
• Consistently reviews occupancy and delinquency report and creates strategies when there are problems
• Investigates anomalies in collections and bad debt and ensures that all utilities are billed back according to policy
• Assists General Manager to create yearly budget projections
• Reviews, approves and provides guidance on budget variance and capital expenditure requests, and solicits advice from capital team as necessary
• Negotiates contracts and major purchases in conjunction with the General Manager, in accordance with budget guidelines
• Conducts monthly financial calls to review variance reports to ensure that all accruals have been accounted for, outstanding payables are resolved, concessions are reconciled, re-classes and variance comments are accurate and applicable items are being capitalized
• Monitors work orders to ensure that they are being completed within policy
• Utilizes data points to craft strategies that increase revenue and allow General Managers to appropriately manage expenses
• Confirms PO and invoice policies are being effectively followed and implemented in property management software
• Oversees the operating performance of and compliance with the Company’s property management procedures and policies by inspecting properties, reviewing financial pricing models and marketing plan(s), conducting operational and financial audits, and developing corrective action plans as necessary to achieve stated goals and objectives
• Reviews portfolio’s leasing and market data within Scion Intelligence to ensure accuracy and provide analysis
• Utilizes market data and Scion Intelligence information to create effective leasing strategies for each property on the weekly sales calls in conjunction with the Regional Revenue Manager
• Communicates sales issues (e.g. community traffic, closing ratio, value proposition, staffing) and collaborates with Regional Revenue Managers to create strategies to meet revenue targets
• Evaluates overall leasing activities including marketing calendar, social media, email campaigns to verify that the property has events in place that coincide with sales strategy plans for the week/month
• Works with community team members to develop annual (and as needed) market and demand feasibility analysis to craft the community’s revenue plans for each sales year including: renewal plans and incentives, new resident incentives, unit mix configurations, rates, premiums, fees, deadlines, etc
• Continually maintain and communicate current information on the following items
• Responsible for the continuous implementation and maintenance of Scion’s customer experience philosophy including but not limited to: brand integrity, reputation management, resident events, work order management, hiring and developing staff with a customer experience mindset
• Serves as point of contact for all escalated resident complaints; quickly follows through to a satisfactory resolution
• Maintains a thorough understanding of capital expenditure expectations and how it effects the experience of residents, parents, and partners
• Utilizes technology to find problem patters at a property and executes on making those necessary changes