Remote Account Director

Summary

Join our team as an Account Director to lead customer retention and growth at WordPress VIP, working with senior-level contacts to build relationships, identify opportunities for expansion, and steer complex pricing negotiations.

Requirements

• Ability to provide insights and analysis around sales and revenue data
• Ability to provide follow-up on account actions by tracking progress against deadlines, and driving activity
• 7-10 + years of sales operations, business development or similar experience
• Experience working with customers in the Media and/or Publishing industry
• Minimum of five years of experience working as a Relationship Manager, Customer Success Manager or similar role directly managing senior enterprise customer relationships

Responsibilities

• Build and maintain strong relationships with a book of WordPress VIP customers
• Develop an understanding of the customer’s business objectives and success metrics
• Partner with the Customer Success team to ensure customer retention
• Identify and pursue strategic opportunities for expansion within the accounts
• Steer complex pricing negotiations with key stakeholders

Benefits

• Salary range: $80,000 - $165,000 USD, with a variable component
• Fully-remote company with an open vacation policy