Remote Account Manager

Summary

Join GroundTruth as an Account Manager and drive client success through strategic planning, customer support, and data analysis.

Requirements

• 1 - 2 years media experience in a client facing role
• Bachelor's Degree or 3+ years of experience in a similar field: ad tech, customer success, project management
• Proficiency in Office Suite, PowerPoint or Keynote, and Salesforce
• Technical aptitude: you're not afraid of new technologies and eager to learn them

Responsibilities

• Own pre and post-sale operations support for the direct sales organization
• Utilize campaign data analytics and insights to enhance account team and client knowledge, build strategic account plans, and drive a successful sales strategy
• Develop and maintain excellent customer relations, acting as a point of contact for existing customers both direct and via media agencies and agency trading desks
• Recognize upsell opportunities; lead and influence clients to invest when opportunities arise
• Support the Account Executive throughout the sales process by being an active participant in client meetings, navigate and influence clients’ personnel (planners and buyers) and compliment client objectives with a suite of corresponding GroundTruth products

Benefits

• Remote-first philosophy, subject to each manager’s discretion depending on the needs of the role
• Flexible vacation
• Daily lunch credit when working in-office
• Fully stocked snacks and beverages
• 401(k) employer match
• Fully-paid medical premiums for employees
• Generous parental leave