Remote Account Manager

Summary

Join a team that is increasing equitable access of quality health care experiences for students and their families, as an Account Manager at Hazel Health.

Requirements

• Prior account management or sales experience within K-12 education or in partnership with K-12 education
• Experience working with large urban K-12 districts
• Experience with Salesforce, Gainsight, or other CRMs
• Ability to travel for ~25% of the time
• Must be based in Ohio

Responsibilities

• Lead strategic conversations throughout the year to ensure renewals and partnership expansions are a natural progression of value, including negotiating favorable terms during the renewal process
• Identify and address barriers or risks that may impact the district's strategic goals
• Conduct regular check-ins with districts to communicate progress toward goals, analyze data for key trends, and recommend actionable insights to increase opportunities to provide care to more students
• Partner closely with multiple district departments and other community partners (i.e., Department of Education, etc.) to drive awareness of Hazel Health’s value to student health and academic success
• Develop strategic account plans in collaboration with cross-functional teams to achieve enrollment, engagement, renewal, and expansion targets, aligning with overall business objectives
• Conduct quarterly market reviews to guide internal strategy, identify growth opportunities, and monitor customer feedback and competitor activities to spot opportunities and potential risks
• Work closely with customer success, implementation, marketing, product, analytics, and clinical teams to ensure alignment between district needs and business strategies
• Regularly evaluate and report on account health, including usage metrics, satisfaction levels, and overall impact, to strengthen district relationships and drive renewals
• Collaborate with Analytics and Operations teams to maintain effective data reporting and monitoring systems, preparing and delivering ongoing Partnership Reviews that highlight successes and demonstrate how our products and services help districts achieve their goals
• Accurately track customer-related activities, communication, market data, and critical issues using a CRM, ensuring all insights are integrated into strategic account planning

Benefits

• Total on-target compensation for this role is market competitive, ranging from $100k - $115k
• 401k match
• Healthcare coverage
• Paid time off