Remote Account Manager

Summary

Join our growing team at Modernize Home Services as a driven and adaptable Account Manager to fuel success and growth for our customers within our rapidly growing business.

Requirements

• 2+ years of account management experience with the capacity to upsell and cross-sell
• Strong data analysis with experience using business intelligence tools like Tableau preferred
• Intermediate/strong Excel and Salesforce skills
• Bachelor's degree preferred
• Experience in lead generation/digital demand generation marketing is a strong plus. Experience with big box stores in the home improvement industry (e.g., windows, HVAC, solar, roofing) is also a plus
• Highly developed presentation skills preferred
• Exceptional verbal and written communication skills
• Strong business acumen, with the ability to operate under pressure and make business-critical decisions daily
• Proven success in delivering value propositions and guiding clients through onboarding to partnership maturation

Responsibilities

• Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value
• Meet with customers, from Directors to C-level executives, owner operators, to present and gain commitment to optimized campaign solutions
• Network within our account base to provide key recommendations, testimonials, and case studies to stakeholders
• Work with marketing, sales, product, and engineering to ensure high standards of service across the organization
• Demonstrate expertise in our solutions and operational processes
• Develop plans to maximize opportunities and ensure customer loyalty through consistent delivery excellence
• Monitor and maintain the health of client relationships
• Challenge conventional thinking to find new ways to improve program success
• Relate business decisions to their impact on the company's bottom line
• Analyze data to identify risk factors and optimize performance
• Accurately forecast and track key account metrics
• Prepare and deliver ongoing account performance reports
• Uphold our core values and collaborate positively across departments

Benefits

• Health care benefits
• Retirement benefits
• Paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)