πSouth Africa
Account Manager
closed
Modernize
π΅ $52k-$75k
πRemote - United States
Summary
Join our growing team at Modernize Home Services as a driven and adaptable Account Manager to fuel success and growth for our customers within our rapidly growing business.
Requirements
- 2+ years of account management experience with the capacity to upsell and cross-sell
- Strong data analysis with experience using business intelligence tools like Tableau preferred
- Intermediate/strong Excel and Salesforce skills
- Bachelor's degree preferred
- Experience in lead generation/digital demand generation marketing is a strong plus. Experience with big box stores in the home improvement industry (e.g., windows, HVAC, solar, roofing) is also a plus
- Highly developed presentation skills preferred
- Exceptional verbal and written communication skills
- Strong business acumen, with the ability to operate under pressure and make business-critical decisions daily
- Proven success in delivering value propositions and guiding clients through onboarding to partnership maturation
Responsibilities
- Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value
- Meet with customers, from Directors to C-level executives, owner operators, to present and gain commitment to optimized campaign solutions
- Network within our account base to provide key recommendations, testimonials, and case studies to stakeholders
- Work with marketing, sales, product, and engineering to ensure high standards of service across the organization
- Demonstrate expertise in our solutions and operational processes
- Develop plans to maximize opportunities and ensure customer loyalty through consistent delivery excellence
- Monitor and maintain the health of client relationships
- Challenge conventional thinking to find new ways to improve program success
- Relate business decisions to their impact on the company's bottom line
- Analyze data to identify risk factors and optimize performance
- Accurately forecast and track key account metrics
- Prepare and deliver ongoing account performance reports
- Uphold our core values and collaborate positively across departments
Benefits
- Health care benefits
- Retirement benefits
- Paid days off (paid sick leave, parental leave, paid time off, or vacation benefits)
This job is filled or no longer available
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