Account Manager

Summary

Join our team as a Account Manager at Vibrent Health and grow account revenue with existing clients. You will create and manage strategic account plans, build a sales pipeline, and own client relationships to ensure consistent delivery of revenue targets.

Requirements

• Bachelor’s degree or higher in health sciences, communications, or business; MPH preferred
• 3 years of experience in a revenue generating account management role with academic medical centers
• 5 years of experience in a customer-facing role
• Experience with health research methodologies, digital health technologies, and digital clinical trials
• Demonstrated success in expanding business with current academic medical center clients in a SaaS business model
• Strong “closer” with successful track record of coordinating a complex sales process from initial contact to signature, including the ability to negotiate through complex agreements
• Demonstrable critical thinking and analytical skills
• Highly skilled in Salesforce usage for pipeline management
• Ability to synthesize large amounts of disparate information, qualitative and quantitative, and distill them for different audience segments in clear and effective ways
• Strong interpersonal skills—you operate with high levels of humility, empathy, and integrity and are willing to put team above self, acting like a leader in all situations
• Strong bias to action with an ability to quickly prioritize
• Works well under deadlines and tight schedules and isn’t intimidated by dealing with large problem space
• Comfort level reporting to C-level leadership about account plans, forecasting, and pipeline growth

Responsibilities

• Develop a plan to build a sales pipeline for your named accounts and develop through all funnel stages to ensure quarterly and annual revenue targets are achieved
• Follow-up on existing leads and directly identify your own potential opportunities
• Meet or exceed your quota; you’ll be hungry to overachieve and be well compensated for doing so
• Understand and communicate the value of data in health research
• Focus on developing and progressing strategic accounts to meet or exceed quotas
• Effectively engage and collaborate with internal and client resources to achieve revenue goals
• Serve as a trusted advisor to existing clients —understand their needs and aid in building out their research study strategy and expand the use of Vibrent Health with other research programs
• Manage opportunities effectively through the various stages of the sale pipeline and communicate progress internally through maintaining up-to-date records in the CRM platform
• Interface to negotiate and exchange information with all levels of management
• Provide reports on established KPIs