Remote Business Operations Analyst

Summary

Join LastPass as a Business Operations Professional to contribute to the day-to-day operations of our Customer Experience department, optimizing efficiencies and driving process improvements.

Requirements

• Passion for improving customer and employee experiences
• Familiarity with Salesforce and relevant software tools, databases, and data analysis techniques
• Skills in Excel, SQL, or other data analysis tools
• Strong analytical abilities with attention to detail
• Strong problem-solving skills
• Thrive on continuous improvement with a track record of implementing large-scale improvements, measuring impact, and adapting based on learnings to maximize results

Responsibilities

• Provide first-level support for operational issues, troubleshooting and resolving problems daily
• Regularly monitor systems and processes to ensure they are functioning as intended
• Assist in collecting and analyzing data to generate reports and insights that support decision-making processes
• Develop and maintain accurate documentation of processes, procedures, and system configurations to support operations and facilitate knowledge sharing
• Work closely with other teams, such as IT, Sales, and management, to resolve operational issues and implement improvements
• Identify inefficiencies within existing processes and recommend solutions to enhance productivity and streamline operations
• Ensure all operations comply with policies, processes, and standards
• Support projects by assisting in the planning, execution, and monitoring of specific strategic initiatives

Benefits

• Competitive compensation
• Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days
• Generous Parental leave
• Comprehensive health coverage, dependents included
• Home office setup support
• LastPass families free account up to 5 members
• Continuous learning and development opportunities