Remote Care Coordinator

Summary

Join our growing team as a dynamic and experienced Care Coordinator, providing exceptional customer service and support to valued customers.

Requirements

• At least 1 year of customer service experience is required
• Must be comfortable in a telephonic support position that requires dynamic communication and soft skills that lend to patience, empathy, active listening and the ability to clearly articulate solutions to their problems
• The ability to handle difficult situations and complaints with tact and professionalism
• Proficiency in using phone and computer systems for customer interactions
• A positive attitude and a commitment to providing excellent customer service

Responsibilities

• Provide exceptional customer service to clients and customers by answering their questions, addressing their concerns, and resolving any issues they may have via phone and email
• Use customer relationship management software (CRM) to manage customer interactions and track customer information, orders, and schedules
• Perform data entry tasks to accurately and efficiently enter and update customer information, orders, and schedules
• Collaborate with other team members to provide a seamless and efficient customer service experience
• Serve as the primary point of contact for patients contacting us via phone, providing assistance and support with compassion and professionalism
• Guide patients through the process of scheduling appointments, accessing their accounts, and navigating our telehealth platform

Benefits

Enjoy the casual culture, remote-first workplace, and generous PTO!