Remote Care Operations Manager

Summary

Join our team as a Care Operations Manager and lead programs and administrative processes that support care delivery, efficiency, and process improvement. Collaborate with cross-functional teams to build out capabilities for scalable operational processes. Conduct ongoing 1:1 meetings with team members to develop skills and contribute to professional/organizational growth.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related field (Master’s degree preferred)
• 5+ years of experience in healthcare operations, care coordination, or a related area
• Proven experience building and scaling healthcare operations teams, preferably in a pediatric or insurance-based environment
• Experience with insurance verification processes and patient care workflows
• Strong understanding of HIPAA and other healthcare compliance regulations

Responsibilities

• Build out the Care Operations team function e-to-e focused on insurance verification initiatives, care navigator training, patient outcomes, experience, retention, and key operational metrics
• Collaborate with product and growth teams to build out capabilities for scalable and effective operational processes
• Conduct ongoing 1:1 meetings with team members to develop skills and contribute to professional/organizational growth
• Sync with Care Enablement Associate to improve our processes for working with pediatricians, families, patients, and internal clinicians
• Drive workforce management to improve overall team performance
• Establish KPIs, SLAs, and other patient forward metrics to ensure compliance with partnership standards, drive patient satisfaction and retention, etc
• Ensure adherence to HIPAA standards and other Compliance regulations in present and newly introduced workflows
• Care Navigator duties for ~30% of the time

Benefits

• Unlimited Paid Time Off
• 9 Company Holidays, company shut-down between Christmas and New Year
• Health insurance
• Dental insurance
• Vision insurance
• Remote work environment with meaningful touchpoints with the team