Remote Senior Sales Operations Manager

Summary

Join Wistia as a dynamic Senior Sales Operations Manager to partner with and support our dynamic Sales and customer acquisition teams. This role will report to our Director of Go-To-Market Operations. As a Senior Sales Operations Manager at Wistia, you will be a key advocate for Sales and will play a critical role in optimizing our Product-Led Sales motions to drive revenue & customer growth.

Requirements

• 5+ years working in a Sales Operations role
• Strong project and program management skills
• Ability to lead by influence in a dynamic, fast-changing entrepreneurial environment
• Excellent analytical and problem-solving skills, with the ability to turn data into actionable insights
• Salesforce experience required, some Sales Engagement platform (Outreach, Salesloft, Gong, etc.) experience preferred
• Passionate about continuous improvement, process documentation, and delivery excellence
• Ability to understand and effectively communicate key insights from data
• Familiarity with BI tools such as Mode, Tableau or PowerBI
• Familiar with Product-Led Growth motions
• Exceptional communication and collaboration skills, with a track record of working effectively with cross-functional teams

Responsibilities

• Act as a Product Owner for Salesforce to ensure accurate and accessible data for reporting and Sales, Marketing, and Customer Success efforts and company dashboards
• Develop and maintain thorough documentation for processes, data flow, and system integrations
• Manage standard business processes within Salesforce, including campaign creation, routing, account management, pipeline performance reporting, et al
• Build sales dashboards and reporting tools to monitor sales performance related to Sales Key Results
• Collaborate with Marketing and CS Ops to ensure seamless lead routing and handoffs, and gain insights into areas for improvement for internal teams and/or customers
• Collaborate with senior leadership to implement sales strategies and performance improvement initiatives that align with the company’s goals
• Manage existing Sales technology stack and roadmap, including Salesforce, Outreach, Chili Piper, etc. and ensure seamless integration, data accuracy, and efficient processes
• Train and onboard internal teams on efficient technology usage, change management and evangelize best practices
• Work with our Business Intelligence team to create and maintain Sales dashboards specifically around Sales-assisted funnel performance

Benefits

• A competitive compensation package that includes internal equity stock options
• 401k with 3% company contribution, regardless of whether you contribute (Roth 401k available)
• Fully paid healthcare, dental, and vision insurance (family plans included)
• Pre-Tax FSA and Dependent Care Account
• Flexible working hours – work at the times when you operate best, or set aside time for child and/or elderly care responsibilities during traditional “office hours”
• 16 weeks paid parental leave for all new and expecting parents
• Unlimited PTO (pretty common for people to take 4+ weeks off throughout the year)
• Remote-first culture (work from anywhere in the U.S.)
• Annual professional development stipend (courses, conferences, and more)
• New hire bonus to enhance your home office setup
• Pet insurance discount