Change Manager

Summary

Join a dynamic team at Deutsche Telekom IT Solutions as a Change Manager, responsible for daily checks of changes in the tool (ServiceNow), providing approvals and releases based on pre-defined rules, and supporting Lead Change managers.

Requirements

• General enterprise ITIL understanding
• English and German language (B2)
• Working independently
• Know how to prioritize

Responsibilities

• Daily checks of changes in the tool (ServiceNow)
• Providing approval as a Quality Gate based on pre-defined rules
• Providing release as a Change manager based on pre-defined rules
• Providing trainings and guidance in Change management topics and tool handling to the Operational teams
• Creating and updating internal change-related documentations
• Creating and maintaining change models/templates for the activities done by our Operational teams
• Taking part in the necessary CAB sessions, representing the relevant changes
• Constantly monitoring and tracking the change-related KPI numbers
• Supporting the Lead Change managers in any additional tasks
• Supporting the eventual upcoming projects in terms of change topics
• Bringing in resp. implementing ideas for process simplification

Benefits

Remote working possibility within Hungary due to European taxation regulation