Community Moderator

Summary

Join Supra, a fast-growing, well-funded startup pioneering the future of information services in global markets, as our talented and experienced Community Lead. You will cultivate and engage our community, building strong relationships through various initiatives and support. This role offers the opportunity to interact with leading cryptography researchers and contribute to an industry-leading customer success program. You will manage our Discord/Telegram channels, troubleshoot technical issues, and provide exceptional community support. Supra offers a fully remote, flexible work environment with competitive compensation and benefits.

Requirements

• Experience building and managing communities
• Experience engaging with Web3 communities
• Experience setting up Discord/Telegram bots
• Experience in customer service/success
• Excellent written and verbal communication skills
• Ability to communicate effectively and be conscientious

Responsibilities

• Moderate and ensure that the rules of our various social platforms are followed
• Manage Discord/Telegram channels and execute community initiatives
• Pleasantly engage with users and ensure a productive active environment
• Troubleshoot and assist with bots, integrations, and other technical dependencies for Discord/Telegram
• Engage in building camaraderie with our user base by having genuine interactions with people
• Provide community support through Discord/Telegram
• Provide support through a support ticketing system for various products

Benefits

• Fully remote environment with adaptable working hours
• Competitive Compensation
• Flexible paid time off, sick leave, and other time-off options, adjusted in line with local regulations
• Paid leave in accordance with local guidelines for National Holidays
• Comprehensive health coverage options, including medical, dental, and vision benefits