Remote CRM Specialist

Summary

Join our dynamic team at The Mill Adventure as a CRM Specialist, supporting partners and external clients in managing CRM and content activities across various brands and operators. In this role, you will be responsible for coordinating creative assets, assisting with onboarding, providing training, and ensuring transparency and documentation of promotions and CRM work.

Responsibilities

• Request and coordinate creative assets for our teams and partners
• Assist new clients during the onboarding with setup of promotional templates
• Assist with integration of new suppliers and clients
• Provide training for segments, bonuses and campaigns in the Backoffice and the CMS
• Support our teams and partners with Content related tasks on request
• Ensure the Promotions work is transparent, documented, and visible to all stakeholders
• Plan, implement, analyse and continuously optimize all CRM journeys
• Support setting up new player journeys on the e-marketing tool
• Assist new clients during the onboarding with setup of CRM – transactional emails and email templates
• Assist with integration of new suppliers and clients
• Provide training for CRM in the Backoffice and the CRM
• Support existing clients with setup and optimising of segments, bonuses and campaigns in the Backoffice and the CMS
• Support our teams and partners with CRM related tasks on request
• Ensure the CRM work is transparent, documented, and visible to all stakeholders