Remote Culture and Engagement, HR Generalist

Summary

Join Olo as a Culture and Engagement HR Generalist to foster a vibrant, inclusive culture that ensures employees feel valued, engaged, and connected. As a key member of the People + Culture Business Partner team, you will partner with employees at all levels to understand their needs, deliver engagement programs, and use people data to develop meaningful solutions.

Requirements

• 3+ years of experience in employee engagement, human resources, culture building, event management, or related roles – preferably in companies with large remote populations
• Proven ability to lead and execute company-wide engagement programs, including planning, managing logistics, and handling multiple projects simultaneously; knowledge of culture-building practices within public companies is a plus
• Strong interpersonal skills with a passion for building relationships at all levels of an organization, including executives
• Strong team philosophy; ability to work positively, collaboratively and professionally within a team and across an organization
• Ability to analyze feedback, identify trends, and take data-driven action
• Experience in event planning, project management, and/or internal communications
• Creative and innovative mindset with a desire to continuously improve the employee experience
• Ability to act with integrity, professionalism, and confidentiality
• Adaptability; ability to maintain focus and keep a strong eye on the details in an ambiguous and rapidly changing environment

Responsibilities

• Lead initiatives that continuously embed and evolve company values across all levels and departments by fostering a sense of community and belonging
• Build trust and develop meaningful relationships with employees at all levels by understanding what motivates them, and support retention by identifying potential barriers to engagement
• Design and deliver a range of creative and engaging employee experiences that foster connection, inclusivity, and motivation, including things like company-wide events, team-building activities, employee social clubs, wellness initiatives, and other innovative programs that bring employees together
• Regularly gather employee feedback through surveys, focus groups, and one-on-one conversations and exit interviews, then analyze feedback data to identify key trends, prioritize issues, and develop action plans that address concerns and enhance employee satisfaction
• Collaborate closely with key stakeholders to align people strategies, integrate cultural initiatives across functions, and advocate for People and Culture philosophies, strategies, and processes
• Partner with department heads to develop tailored engagement strategies that resonate with their teams
• Track and report on engagement and culture-related KPIs, such as employee satisfaction scores, retention rates, and participation levels in engagement programs, then use this data to refine strategies and demonstrate the impact of engagement initiatives on company culture
• Lead the Olo for Good Time Committee, collaborating with nonprofit partners and internal stakeholders to create opportunities for employees to volunteer
• Work closely with our marketing team and other stakeholders to create compelling and informative communications for employees and external stakeholders
• Manage and continuously improve employee appreciation and recognition programs, ensuring employees feel valued for their contributions by developing creative ways to highlight employee achievements and foster a culture of gratitude and celebration
• Use data and people metrics to provide insights on hiring, attrition, diversity, and performance at the departmental level
• Coordinate and facilitate the annual processes and projects as defined by P&C strategic priorities or business initiatives for assigned organizational client groups
• Provide guidance on organizational structures, workforce planning, and Total Rewards philosophy
• Support your own, and at times larger client groups, with complex employee relations issues including writing performance improvement plans and liaising with Legal

Benefits

• 20 days of paid time off
• 10 separate sick days
• 11 holidays, plus year-end closure
• Health, dental, and vision coverage for yourself and your family
• 401k match
• Remote-office stipend
• Company equity
• Generous parental leave plan
• Volunteer time off
• Gift matching policy