Remote Customer Service

Summary

Join an international team at Teleperformance, a leading BPO organization, as a financial services professional. You will interact with high-level clients of a European digital bank, providing savings advice and introducing innovative banking products.

Requirements

• Academics. Valuable studies in Business Administration, Mathematics or Law
• MS Office (Excel, Word, PowerPoint, Access)
• Dutch: C2
• Customer orientation, empathy and active listening
• Excellent communication skills, oral and written
• Analytical capacity and facility to acquire new knowledge autonomously
• Commercial capacity, social skills and dialogue with clients, companies or groups
• Problem resolution
• Teamwork
• Proactive attitude
• Results oriented
• Ability to plan, organize and work under pressure
• Initiative, autonomy and 'I can' attitude
• Flexibility and adaptability to changing environments and new technologies
• Valuable (not exclusive) experience in banking

Responsibilities

• Customer service related to banking issues, account opening, access password locks, transfers, etc
• Back office management such as answering emails, whatsapp etc
• Offer of banking products

Benefits

• 38,5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month)
• Hours from 2:00 p.m. to 10:00 p.m
• Remote work anywhere in Spain
• Indefinite contract
• Referral Program: Bring a friend and receive a bonus (up to €2.000, depending on the market/project)
• Salary: €21,718 gross/year
• One month training in our Madrid offices (we provide accomodation during the training period) from 9:00 a.m. to 5:00 p.m
• Annual vacations: 32 calendar days