Remote Customer Service Representative

Summary

Join Paystone, a leading North American payment and software company, as a Customer Experience Representative to manage incoming calls and emails, resolve client issues, and build relationships with clients and partners.

Requirements

• Obsessed with putting customers first
• Learn quickly and exhibit tech savviness
• Have experience with navigating CRMs or other case management tools
• Pro at logically thinking through complex issues

Responsibilities

• Resolve issues regarding clients' accounts, their billing, and Paystone products
• Investigate customer concerns and inquiries by asking the right questions to determine the best course of action for a resolution
• Communicate resolution in a timely manner to clients, partners, and other teams
• Suggest useful information to customers about Paystone products and services that may benefit their account
• Manage inbound and outbound communications (phone and email) from and to clients, partners or sales agents related to the client's account
• Understand the value proposition of Paystone products to be able to support customer decision-making
• Coordinate & liaise with cross-functional departments to resolve technical and accounting issues
• Build and maintain relationships with clients and our partners to help reduce churn
• Be a point of escalation for clients who are considering closing their account and find the right offer to ensure they stay with Paystone
• Take ownership of the accuracy of the client's account information in Paystone’s Salesforce system

Benefits

• Compensation tied to market data
• We reward for contribution
• Everyone gets equity
• Flexible Time-off
• We’re committed to career development
• Work from home