Remote Customer Success Manager

Summary

Join InvoiceCloud as a Customer Success Manager (CSM) and build strong relationships with clients to drive retention, growth, and advocacy. As an advocate for your clients, you will be responsible for managing the day-to-day and ensuring they realize the highest value from our platform.

Requirements

• Strong relationship management experience with a proven track record of driving retention and growth, while delighting the client both in person and over phone/zoom
• Experience with electronic billing products and services is a huge plus
• Customer-driven, results-oriented, efficient, and willing to go the extra mile
• Outstanding verbal, written, presentation, and interpersonal skills are required
• Self-starter with a demonstrated ability to achieve results
• Excellent time management, organizational, and planning skills
• Experience using standard MS Office tools and Salesforce

Responsibilities

• Build 'trusted' relationships with clients and delight them at every turn
• Understand key client health indicators and take necessary steps to minimize potential churn
• Fully understand clients (and contacts) and identify what is needed to retain and grow them
• Develop a deep understanding of Invoice Cloud solutions to have discussions with clients regarding current products and services
• Understand the market well enough to share best practices with clients
• Work with clients to implement programs that drive higher payment adoption
• Be well-versed on all Invoice Cloud products to up-sell services and generate customer success qualified leads that result in new revenue
• Have a high-level understanding of how the technology for assigned billers works
• Develop trusted relationships with portfolio clients that lead to customer references

Benefits

• Base compensation range: $80,000 to $100,000 annually
• Annual bonus or commission may be eligible
• Overtime pay may be eligible for some roles