Remote Customer Success Manager

Summary

Join a world-class collection of individuals driving value for clients as a key member of the Success organization, providing strategic direction and thought leadership.

Requirements

• 4+ years experience in Customer Success, Consulting, Account Management or similar
• Familiarity with managing complex Enterprise clients
• Formal or informal project management expertise
• Experience in complex SaaS products/platforms
• Bachelors degree +

Responsibilities

• Provide strategic direction to clients on how to best drive value with our platform
• Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
• Demonstrate thought leadership and collaborate across numerous internal teams
• Establish relationships at all seniority levels throughout the organization
• Provide product and strategic insights based on your experience with clients
• Develop and execute comprehensive training initiatives

Benefits

• Stock options and Competitive salary
• Professional development support (trainings, courses, conferences, books, etc)
• Access to all the latest tools and equipment you’ll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)