Remote Customer Success Manager

Summary

Join Whalebone as a Customer Success Manager and contribute to protecting millions of people worldwide from cyber threats. Manage telco portfolios, build strong relationships, utilize data-driven decisions, personalize interactions, collaborate internally, and strive for continuous improvement.

Requirements

• 3 years of experience in customer success management OR telco-related experience (presales, product management, key accounts)
• Demonstrated history of working with enterprise customers
• Excellent written and communication skills in English
• Demonstrated organizational skills for effective task management
• Proven track record of building and maintaining professional, long-term relationships

Responsibilities

• Manage your portfolio of telcos and help them to grow the number of protected people using Whalebone solutions
• Become a trusted advisor: Build a strong relationship with key stakeholders, understand their needs and challenges and proactively propose the best possible solution and guide them through its execution
• Utilize customer feedback and data analytics to inform decision-making
• Tailor interactions and offerings to individual customer needs and preferences
• Collaborate across different departments, such as sales, marketing, product development, and customer support, is crucial for a holistic approach to customer success
• Strive for continuous improvement in all aspects of customer engagement. Regularly seek feedback from customers, measure outcomes, and use the insights to make iterative enhancements