Remote Customer Success Manager
Whalebone
πRemote - Worldwide
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Job highlights
Summary
Join Whalebone as a Customer Success Manager and contribute to protecting millions of people worldwide from cyber threats. Manage telco portfolios, build strong relationships, utilize data-driven decisions, personalize interactions, collaborate internally, and strive for continuous improvement.
Requirements
- 3 years of experience in customer success management OR telco-related experience (presales, product management, key accounts)
- Demonstrated history of working with enterprise customers
- Excellent written and communication skills in English
- Demonstrated organizational skills for effective task management
- Proven track record of building and maintaining professional, long-term relationships
Responsibilities
- Manage your portfolio of telcos and help them to grow the number of protected people using Whalebone solutions
- Become a trusted advisor: Build a strong relationship with key stakeholders, understand their needs and challenges and proactively propose the best possible solution and guide them through its execution
- Utilize customer feedback and data analytics to inform decision-making
- Tailor interactions and offerings to individual customer needs and preferences
- Collaborate across different departments, such as sales, marketing, product development, and customer support, is crucial for a holistic approach to customer success
- Strive for continuous improvement in all aspects of customer engagement. Regularly seek feedback from customers, measure outcomes, and use the insights to make iterative enhancements
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