CyberArk Support Engineer

Summary

Join us as a CyberArk Engineer and be part of our Delivery Services Team, collaborating with clients on PAM solutions, preserving confidentiality, integrity, and availability.

Requirements

• 3-5 years of experience as a CyberArk Engineer and/or Administrator
• 3+ years of progressive experience in managing, configuring and optimizing the CyberArk for large enterprise organizations
• Experience with on-prem to cloud migration is a strong asset
• A strong background in operational excellence, including Incident, Problem and Change Management based on ITIL framework
• Strong knowledge of IT systems, hardware, software, and network technologies
• Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, Management Information Systems, or equivalent experience
• CyberArk Delivery Engineer (CDE) certification
• Ability to work in a team environment as well as independently
• Strong verbal and written communication skills
• Ability to solve complex problems while effectively communicating technical concepts

Responsibilities

• Lead Incident response activities, including advance troubleshooting, war/situation rooms, and provide detail root cause analysis for unplanned outages and problems
• Take ownership of escalated technical issues from Level 1 support, troubleshoot, and resolve complex problems efficiently while adhering to established SLAs
• Problem Solving: Analyze and identify recurring issues, proposing proactive solutions and process improvements to prevent future problems
• Maintain excellent communication with clients, providing clear and concise updates on the status of their issues, expected resolution times, and steps taken to resolve problems
• Perform advanced system administration tasks, such as server configuration, maintenance, patching, and upgrades as needed
• Work closely with the CyberArk Support team to address and resolve issues related to the CyberArk Identity and Access Management platform
• Collaborate with the infrastructure team to address issues related to system and network infrastructure
• Managed and monitor the Privileged Access Management CyberArk platform including all components including but not limited to vaults, CPM, AAM, CCP, PSM, PSMP, PVWA, PTA, agents, plugins and connectors