Remote Deployment Manager

Summary

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Requirements

• Native English speaker, German or French a plus
• Excellent project management skills, including the ability to prioritize work and meet deadlines
• Excellent verbal and written communication skills with internal and external stakeholders ensuring business fostering communication
• Customer centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
• 3+ years’ experience in a technical or support or deployment environment focused on engineering, technical management or technical support, with increasing responsibilities, in the electric vehicle industry preferred. Experience with hardware, electrical engineering or construction a plus
• Demonstrated skills in leadership and managing multiple projects
• Excellent problem solving and analytical skills
• Experience working in a team-oriented, collaborative environment
• Ability to multitask and prioritize projects to meet deadlines
• Strong knowledge of Microsoft Office products, familiar with Salesforce a plus

Responsibilities

• End-to-end responsible for managing customer projects specific to installation and commissioning of charging infrastructure with internal stakeholders, external parties and customers
• Close collaboration with Deployment Specialists Team, Support organization and other internal company resources to respond and resolve issues jeopardizing project success and/or customer satisfaction
• Self-driven management and resolution of escalations ensuring first-time-right deployment
• Responsible for successfully delivering bespoke services for larger and strategic customers
• Adheres to defined responsibilities and accountabilities for key programs/ projects
• Maintaining established internal/external service levels