Remote Solution Deployment Manager

Summary

Join our Implementation team as a Solution Deployment Manager and play a key role in onboarding new customers by managing the implementation lifecycle, defining platform architecture, facilitating integrations, and guiding clients for successful deployment. You will work cross-department to understand client use cases and requirements, translate them into setup and configuration of the 360Learning platform, and drive project management to ensure successful platform deployment.

Requirements

• Minimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Implementation Project manager or Pre-sales Consultant)
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented, client-first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
• Native English proficiency, French is not mandatory, but will be appreciated (level B2)

Responsibilities

• Manage all phases of the implementation lifecycle, from kick off to handover to support
• Drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform
• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing
• Start to onboard and migrate your own new clients by driving project management in order to ensure successful platform deployment from Kick-off meeting, regular touch points until handover to support
• Host functional and technical workshops with clients to support them in their platform customization and structuring
• Successfully deploy the 360Learning platform for new clients
• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
• Be able to pitch the value of the 360Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Onboard another Solution Deployment Manager
• Contribute to our knowledge base to share best practices and lessons learned

Benefits

• Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage
• Employee Care Line
• Flexible hours
• Total work from home possible anywhere in the UK