Remote Deputy Technical Program Manager

Summary

Join IntelliDyne as a Deputy Technical Program Manager and lead the operational leadership and technical support needs for a full spectrum IT service desk and IT engineering/operations program. This exempt position is based in Washington, DC with a hybrid work arrangement of 3 days onsite and 2 remote.

Requirements

• Minimum 15 years IT operations and infrastructure experience
• Minimum 5 years of management experience
• Bachelor’s degree; IT related field strongly preferred
• Possess one of the following certifications or demonstrated equivalent experience: PMP or Prince
• Clearance: Must have a TS/SCI level security clearance
• Experience in a federal government contracting environment
• Strong and well-rounded background in Enterprise Information Technology Infrastructure
• Ability to develop close and effective working relationships with highly technical senior client management
• Ability to multi-task, work independently and prioritize workload based on direction from senior management and/or customer
• Proven Customer Service skills including the ability to focus on building customer relationships and responding to customer needs
• Strong coaching and feedback skills
• Ability to instill sense of urgency and be able to motivate the same sense of urgency in those under his/her leadership
• Ability to execute on short- and long-term plans, balancing priorities and meeting deadlines
• Ability to manage multiple discrete projects with varying timeframes and milestone schedules to achieve timely completion based on estimated completion dates
• Strategic thinker with organization and leadership skills
• Possess strong skills in facilitation management, team leadership, planning, and problem solving
• Demonstrated capability to write (command of grammar, spelling, proofreading)
• Excellent oral communication and interpersonal skills; ability to deal with staff at all levels of the organization and its clients
• Proven ability to resolve conflict
• Proficiency with MS Word, Excel, PowerPoint, SharePoint, Project and Visio

Responsibilities

• Drives the operational leadership and technical support needs for a full spectrum IT service desk and IT engineering/operations program
• Leads strategic discussions relating to IT infrastructure and service delivery and make recommendations to the client
• Drives complex technology and process decisions based on the alignment of customer needs, costs, risks, and value proposition
• Leads cross group project teams focused on problem solving, process implementation or organizational effectiveness
• Directs the performance and development efforts of 4-8 direct reports
• Works with team members to define career development plans and ensures the resources are available for them to progress according to the plan
• Conducts performance reviews, recommends candidates for promotion and manages performance improvement plans as necessary
• Act as a technical and program liaison with Government client and vendors
• Support the successful technical, schedule, and cost performance of a major program through subordinate managers and leads, in accordance with contract requirements and company policies, procedures and guidelines
• Acquire follow-on business associated with areas of responsibility and supports new business development by supporting major proposals personally, or through subordinate managers and leads
• Create and be able to present technical and corporate capability presentations to clients and senior leadership
• Serve as program liaison to Government clients in ad-hoc, weekly, and monthly meetings as necessary

Preferred Qualifications

• ITIL Foundations or higher certification
• Experience in a federal government contracting environment
• Experience supporting quality assurance programs to meet CMMI and ISO standards

Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program
• 11 holidays
• Paid parental leave
• Military leave
• Government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options