Remote Desktop Support Analyst

Summary

Join our team as a Desktop Support Analyst I and contribute to maintaining efficient IT operations. This entry-level role offers valuable hands-on experience, the opportunity to significantly contribute to the team's success, and the chance to learn and advance technical skills.

Requirements

• Possess strong problem-solving skills and excellent communication abilities
• Have a fundamental understanding of Windows and Mac Operating Systems
• Experience in a technical support role or related internship is beneficial but not required
• Familiar with installing and troubleshooting hardware and software in a corporate environment
• Have a basic knowledge of network components and protocols
• Able to provide both onsite and remote support
• Eager to learn and adapt in a fast-paced environment, with a self-motivated and proactive attitude
• Available for occasional night and weekend shifts and on-call responsibilities

Responsibilities

• Provide first-level support to end users for software, hardware, and networking issues via phone, email, instant messaging, and direct contact
• Set up, test, and troubleshoot laptops, desktops, and mobile devices
• Manage user accounts and provisioning across Office 365, Active Directory, and the Microsoft ecosystem
• Assist with installing and configuring systems, including updates and upgrades
• Collaborate with Tier 2 and Tier 3 teams for more complex IT issues and server support
• Develop and maintain comprehensive documentation for system configurations and procedures
• Perform routine monitoring of all installed systems and infrastructure to ensure optimal performance and availability

Benefits

• Hospitalization Insurance Policy covering employees and their family members including parents
• All employees are covered under Personal Accident Insurance & Term Life Insurance policy
• All employees can avail annual health check facility
• Eligible for reimbursement of telephone and internet expenses
• Wellness Allowance to avail health club memberships and/or access to physical fitness centres
• Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter
• Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7
• Access to learning management system Say., Udemy Learning Premium account membership & many more
• Access to Rewards & recognition portal and quarterly recognition program