Remote Director, Digital Solutions Strategy

Summary

Join us at iRhythm in advancing cardiac care by innovating solutions to detect, predict, and prevent disease. As a Director, Digital Solutions Strategy, you will lead our Digital Strategy Partners team, drive process improvement initiatives, and work closely with cross-functional partners to ensure effective solution creation and positioning for health system customers.

Requirements

• At least 5 years of management-level experience, preferably within Healthcare IT
• At least 10 years of experience in customer facing roles, preferably in healthcare IT
• Preferably experience in sales, account management, or customer success management
• Demonstrated outcomes from your leadership, coaching, and business skills in past roles
• While your recent experience may be in management, we’re looking for someone who isn’t afraid to dig in and participate in a hands-on capacity, utilizing your selling, analytical, and problem-solving skills to help drive our internal and external engagements
• Beyond a base level of understanding with EMRs and ability to articulate the value of solutions like EMR integration to health system leaders
• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders
• Excellent communication and presentation skills, written and verbally
• Proven success in working with health systems or providers in a strategic and consultative capacity, ideally including solutioning consultation with customers and prospects
• Strong understanding of the healthcare landscape is preferred
• Bachelor’s degree or relevant experience in the healthcare field

Responsibilities

• Lead, manage, and coach a team of digital strategy partners; driving their career growth and ensuring the success of the customers they support
• Partner with the Digital Solutions and Commercial Partnerships leadership teams in developing a vision and strategic plan to guide the impact and processes of the team
• Align closely with commercial and sales leadership teams to proactively identify opportunities, allocate our team’s time appropriately, and accelerate our key sales initiatives
• Design and facilitate new ways of delivering our technology solutions to customers that are both scalable and easy to adopt. Teach and encourage this approach within your team
• Influence up, and across, the organization to inform decision making and ensure we’re executing on opportunities and objectives
• Identify, assess, and inform the Sr Director of internal and external issues that affect the organization or any of our customer projects. Form a proposed plan of action and execute it
• Facilitate and foster teamwork within the digital solutions team and other internal teams
• Recruit, hire, and develop excellent team members
• Define, track, and improve our team’s KPIs and customer outcomes
• Serve as an effective escalation point for internal iRhythm teams (including sales, product, marketing, etc.) and for our customers
• Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology
• Participate in, or lead, special or ongoing projects that improve the overall service we provide our customers and patients

Benefits

• Regular full-time position with competitive compensation package
• Excellent benefits including medical, dental, and vision insurances (all of which start on your first day)
• Health savings account employer contributions (when enrolled in high deductible medical plan)
• Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts)
• Travel reimbursement for medical care
• Noncontributory basic life insurance & short/ long term disability
• Emotional health support for you and your loved ones
• Legal / financial / identity theft/ pet and child referral assistance
• Paid parental leave, paid holidays, travel assistance for personal trips and PTO!
• 401(k) (with company match)
• Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited amount of Linked In Learning classes