Director of Inside Sales and Customer Onboarding

Summary

Join a talented team of big-hearted individuals and make an impact at one of the fastest-growing private companies in the U.S. as a leader of our onboarding specialists within our Customer Success and Experience team.

Requirements

• 3+ years of experience leading sales development (SDR), customer onboarding, customer success, sales engineering, or technical sales
• Proven ability to develop processes and teach others to sell through training or product demonstrations to clients
• Skilled in using qualitative and quantitative data to report and drive performance and to inform strategy
• Experienced in using sales or customer pipeline reviews to drive performance and assist team members in achieving KPIs
• Exposure to SaaS, digital marketing, or other technical solutions
• Tech savviness and the ability to learn new products and processes quickly and constantly
• Learning mindset, curious, bold, self-aware, and humble to understand the donor segments, faith, and non-faith organizations
• Proven ability to establish professional rapport and influence customers over email, video, or phone
• Customer-centric and highly motivated to ensure customer success
• Driven to achieve goals and target KPI

Responsibilities

• Build and manage a team responsible for successfully onboarding new customers, neutralizing any remaining objections, and maximizing initial realized value for customers
• Drive processes to motivate late-stage prospects to sign up for Givelify successfully
• Manage and report on individual and team KPIs and achievements
• Led by example by serving as a player-coach
• Provide customer feedback as a part of a voice of the customer program that informs the roadmap, identifies new opportunities to drive value, and leads to improved outcomes for Givelify and its customers

Benefits

• Competitive pay
• Full benefits to help care for you today and in the future
• Flexible PTO