Remote Director of Research, Core Product and Trust & Enterprise

Summary

Join our Research team as a Director of Research to lead and inspire a team of qualitative and quantitative researchers, fostering a culture of trust, curiosity, and continuous growth while ensuring operational excellence and research rigor.

Requirements

• Has 8-10+ years of experience in user research in an industry setting, with a solid foundation in both qualitative and quantitative research methods
• Has 5+ years of experience managing high-performing research teams, with a proven ability to develop talent and foster an inclusive, high-performing research team
• Proven experience in driving strategic research impact, influencing product strategy, and fostering cross-functional partnerships
• Strong ability to operationalize research through effective processes and frameworks, scaling a team’s impact while maintaining rigor and efficiency
• Exceptional communication and storytelling skills, with the ability to translate complex research findings into actionable insights that influence senior leadership
• A human-centered and data-driven approach to leadership, prioritizing team well-being and growth alongside operational and business success
• Strong ability to communicate effectively, confidently presenting research direction and rationale to diverse stakeholder groups
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust

Responsibilities

• Foster a culture of collaboration, trust, and inclusivity, empowering your team to produce high-quality, actionable research
• Foster a Learning and Growth Culture: Create structured opportunities for feedback, skill-sharing, and peer learning within the team
• Drive Strategic Research Impact: Align research efforts with business goals and deeply influence product roadmaps, prioritization, and user-centered decision-making across the organization
• Build Cross-Functional Partnerships: Establish strong relationships with key stakeholders in Product, Design, Data Science, and Marketing. Collaborate to ensure research insights are embedded into every stage of product development
• Influence Organizational Mindset: Champion a research-driven approach that serves the business and its users, influencing long-term product and company strategies

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and unlimited sick days
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities