Senior Director of Product

Summary

Join GoFundMe as a Senior Director of Product – Classy Studio and lead the product strategy and execution for Classy Studio, a key part of GoFundMe's Enterprise Software suite. You will define the vision, drive development of innovative features, and lead a team collaborating across various departments. Responsibilities include owning the product roadmap, building Generative AI and Machine Learning products, and serving as the voice of the customer. You will also represent Classy Studio externally and foster a collaborative, mission-driven culture. This role requires 10+ years of product management experience, including 5+ years leading teams in a SaaS environment, and strong analytical and communication skills. GoFundMe offers competitive pay, rich healthcare benefits, a hybrid workplace, and various other perks.

Requirements

• 10+ years of product management experience, with at least 5 years leading teams in a SaaS environment
• Proven success in mid-sized companies, demonstrating end-to-end ownership of product strategy, execution, and outcomes
• Technical proficiency to engage in roadmap conversations with engineering teams and understand technical trade-offs
• Experience working across both B2B and ideally B2C markets, with an understanding of the unique dynamics of each
• Strong analytical skills, including proficiency in using data to guide decision-making, prioritize initiatives, and measure success
• Exceptional presentation and communication skills, with the ability to engage stakeholders, executives, and customers, and present on stage at events
• Demonstrated ability to thrive in ambiguity, creating clarity and direction in unstructured environments
• Leadership experience, with a track record of mentoring teams and fostering a collaborative, mission-driven culture

Responsibilities

• Lead the vision, strategy, and execution for Classy Studio, ensuring it delivers world-class experiences for nonprofits and businesses
• Collaborate with cross-functional teams to define goals and set clear priorities that align with company objectives
• Own the product roadmap, driving the development of intuitive admin tools, scalable site-building features, and seamless e-commerce integrations to support both B2B and B2C use cases
• Build industry-defining Generative AI and Machine Learning products using intelligence of the combined data sets from GoFundMe and Classy
• Partner closely with engineering and design teams to make informed technical and design decisions, ensuring alignment between product goals and system capabilities while balancing trade-offs effectively
• Serve as the voice of the customer, developing a deep understanding of their needs through user research and data analysis to create impactful and empathetic solutions
• Collaborate with privacy, legal, and compliance teams to ensure all product development adheres to regulatory standards while maintaining user trust and experience
• Drive a culture of data-driven decision-making, leveraging analytics, A/B testing and qualitative research to prioritize initiatives, measure success, and iterate on products
• Represent Classy Studio externally, presenting at conferences, engaging with large customers, and building relationships that showcase the platform’s value and innovation
• Inspire a team of top notch product managers, fostering a collaborative, mission-driven culture focused on delivering meaningful impact for customers and the business
• Navigate ambiguity with confidence, creating structure and clarity in unstructured environments to ensure progress and alignment
• Collaborate with leadership to scale Classy Studio’s offerings, supporting long-term business growth and positioning the platform as a leader in its space

Preferred Qualifications

Ideally, deep experience with e-commerce platforms, site builders (e.g., Wix, Shopify), and SaaS admin tools

Benefits

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions
• 401(k) retirement plan with company matching
• Hybrid workplace with remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Employee resource groups