Upwork is hiring a
Senior Director of Product Management

Summary

Join Upwork's Payments team as a Senior Director of Product to lead the strategic direction of our payments products and elevate our payments platform.

Requirements

• 8-10+ years of robust product management experience, with at least 5 years focused on payments, risk management, and/or marketplace platforms
• 4+ years of people management experience, demonstrating the ability to lead and develop high-performing teams
• Deep subject matter expertise in payment archetypes, technologies, integrations, and regulatory landscape required to bring scalable global payment solutions to market
• Demonstrated ownership, drive, and willingness to exceed expectations. Ability to operate independently
• Ability to balance technical knowledge with commercial insight, conceiving and effectively advocating feasible solutions that significantly impact the business. Balances needs of different customer segments of the marketplace
• Strong interpersonal and collaboration skills, capable of influencing a diverse range of stakeholders across the organization

Responsibilities

• Define and drive the product strategy and roadmap for Payments, aligning closely with functional partners
• Own product commitments and business outcomes. Communicate strategies, roadmaps, and trade-offs effectively to senior leaders and partnering teams
• Keep the customer front and center always, and collaborate closely across Product, Design, Product Marketing, Analytics, and Customer Experience leaders to create intuitive customer experiences
• Define metrics and KPIs to measure the success of the product portfolio and make data-driven decisions to improve product performance
• Manage the product lifecycle from concept through launch and beyond, ensuring timely delivery of products to market
• Mentor and guide team members. Foster an environment of innovation and high performance in the PM team
• Converge product and engineering thinking to judicious platform investments that translate business and marketplace requirements into versatile payments and risk platform capabilities, adaptable to multiple payment processors, payment types, and models
• Partner cross-functionally to develop a comprehensive payments and tax compliance roadmap that meets the needs of internal and external stakeholders, safeguarding our customers from fraudulent activities, and keeping us compliant with network and regulatory standards

Benefits

• Comprehensive medical insurance coverage for both you and your family
• Unlimited paid time off
• 401(k) plan with matching contributions
• 12 weeks of paid parental leave