Senior Director of Product Management, Payments and Risks

Summary

Join Upwork's Payments team as a Senior Director of Product! Lead the strategic direction of our payments products and elevate our platform, managing over $3 billion annually across 180 countries. You will define and drive product strategy, own business outcomes, and advocate for customer experience. This role requires extensive product management experience in payments and leadership skills, along with technical expertise in payment technologies and regulations. You'll collaborate with cross-functional teams and mentor a team of product managers. Upwork offers a remote-first work environment, comprehensive benefits, and opportunities for professional growth.

Requirements

• 8-10+ years of robust product management experience, with at least 5 years focused on payments, risk management, and/or marketplace platforms
• 4+ years of people management experience, demonstrating the ability to lead and develop high-performing teams
• Deep subject matter expertise in payment archetypes, technologies, integrations and regulatory landscape required to bring scalable global payment solutions to market
• Demonstrated ownership, drive and willingness to exceed expectations. Ability to operate independently
• Ability to balance technical knowledge with commercial insight, conceiving and effectively advocating feasible solutions that significantly impact the business. Balances needs of different customer segments of the marketplace
• Strong interpersonal and collaboration skills, capable of influencing a diverse range of stakeholders across the organization

Responsibilities

• Define and drive the product strategy and roadmap for Payments, aligning closely with functional partners
• Set clear product prioritization, balancing immediate results with long-term investments in technology platforms
• Own product commitments and business outcomes
• Communicate strategies, roadmap and trade-offs effectively to senior leaders and partnering teams
• Represent Payments led initiatives cross functionally as well be the primary thought partner from Payments on other Upwork initiatives
• Keep customer front and center always, and collaborate closely across Product, Design, Product Marketing, Analytics and Customer Experience leaders to create intuitive customer experiences
• Identify customer challenges and develop innovative solutions leveraging the best mix of product and programs
• Define metrics and KPIs to measure the success of the product portfolio and make data-driven decisions to improve product performance
• Conduct market research and competitive analysis to identify opportunities for innovation and competitive differentiation
• Manage the product lifecycle from concept through launch and beyond, ensuring timely delivery of products to market
• Advocate for efficiency improvements in product operations and PDLC
• Mentor and guide team members
• Foster an environment of innovation and high performance in the PM team
• Converge product and engineering thinking to judicious platform investments that translate business and marketplace requirements into versatile payments and risk platform capabilities, adaptable to multiple payment processors, payment types, and models
• Partner cross-functionally to develop a comprehensive payments and tax compliance roadmap that meets the needs of internal and external stakeholders, safeguarding our customers from fraudulent activities, and keeps us compliant with network and regulatory standards

Benefits

• Comprehensive medical insurance coverage for both you and your family
• Unlimited paid time off
• A 401(k) plan with matching contributions
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan
• Annual bonus plan or sales incentive plan
• Eligibility to participate in our long term equity incentive program